Alexander Burton
Greenwood
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
9
9
years of professional experience
Work History
General Manager
Papa Johns
06.2016 - 09.2025
- Assisted in developing strategic plans to improve customer satisfaction and service quality.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Monitored inventory levels, ensuring adequate supplies for seamless operations.
- Trained and developed team members to enhance service quality and operational efficiency.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for optimal service delivery.
- Set clear expectations and created positive working environment for employees.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Christel House Academy
Indianapolis, INSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Inventory management
- Food safety
Timeline
General Manager
Papa Johns
06.2016 - 09.2025
High School Diploma -
Christel House Academy