Alexander Cooper
Operation Manager
Hyderabad
Summary
Seasoned Operations Manager with 20 years of proven track record at Genpact. Experienced in cross functional verticals such as business planning, vendor invoice management, order management, procure to pay, business planning, risk management, metric improvement & operational excellence. Strong believer in shaping things & bring the best out of process & people
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Manager- Operations & Business Planning
Genpact
10.2004 - Current
- Skilled in Stakeholder Management, expert in bid management & proposal coordination.
- Proficient in bid response, implementing proposals & SOW creation till closure.
- Reducing budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Price negotiation service with customers to decrease expenses and increase profit.
- Ensuring no revenue leakage by adhering Risk mitigation strategy, building efficient Control and strong Governance.
- Ensuring revenue closure timelines with highest accuracy & on time Identifying and qualifying customer needs and negotiated and closed profitable projects with high success rate.
- Quarterly business reviews (QBR) with top executives & showcase performance & growth.
- Effective escalation handling in a timely and professional manner, ensuring effective resolution.
- Extensive VSM workout led to metrics improvement by ~80%.
- Accountable for maintaining key performance indicators (KPIs).
- Maintained accurate and up-to-date records of purchase requisitions and purchase orders.
- Streamlined project management with effective communication and collaboration across cross
- Regular ops mech. to analyze process performance and metrics to identify areas for improvement and implementing changes to enhance efficiency, accuracy, and compliance.
- Created process maps, workflow diagrams, and standard operating procedures (SOPs) for new process.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization
Education
Bachelor of commerce -
Periyar University
SalemSkills
Client Relations Stakeholder Management Revenue & Growth Contract Negotiation New team transition Continuous Improvement Customer Centric Customer Retention Team Management Operational Excellence Cost Control
Certification
Lean Certified.
Timeline
Manager- Operations & Business Planning
Genpact
10.2004 - Current
Bachelor of commerce -
Periyar University