Alexander Durai
Chennai
Summary
Accomplished Technical Documentation Manager with a robust background in Product Lifecycle Management (PLM) and service information management at KATTRAPIN TECHNOLOGIES PVT LTD. Known for exceptional interpersonal communication and error-cause analysis skills, successfully leading teams to enhance documentation standards and operational efficiency. A strategic planner with in-depth knowledge of vehicle technology, consistently driving improvements in project deliverables and quality.
Overview
27
27
years of professional experience
Work History
Technical Documentation Manager
KATTRAPIN TECHNOLOGIES PVT LTD
Chennai
01.2024 - Current
- Led the Technical Literature team with technical writers and technical illustrators in Technical Documentation management.
- Experience with Product Lifecycle Management (PLM).
- Research and gathering of necessary information to develop the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Analyzing design change information and source documentation shared by the design team, identify the impact of change content in the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Expert in communicating with counterparts to gather the project requirements and discuss the changes to existing technical documents for better quality.
- Expert in planning and estimating the deliverables of the projects, and further analysis.
- Skilled at developing and maintaining acceptable standards for the content.
- Validate the vehicle to collect all data for the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
Technical Documentation Specialist
EXPLEO TECHNOLOGIES INDIA PVT LTD
Chennai
07.2022 - 08.2023
- Expertise in Service Information Management.
- Experience with Product Lifecycle Management (PLM).
- Research and gathering of necessary information to develop the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Analyzing design change information and source documentation shared by the design team, identify the impact of change content in the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Expert in communicating with counterparts to gather the project requirements and discuss the changes to existing technical documents for better quality.
Assistant Manager
OLA ELECTRIC TECHNOLOGY
Bangalore
07.2021 - 04.2022
- Led the Technical Literature team across domestic and global markets through a team of technical writers and technical illustrators with expertise in service information management.
- Experience with Product Lifecycle Management (PLM).
- Research and gathering of necessary information to develop the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Analyzing design change information and source documentation shared by the design team, identify the impact of change content in the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Expert in communicating with counterparts to gather the project requirements and discuss the changes to existing technical documents for better quality.
- Expert in planning and estimating the deliverables of the projects, and further analysis.
- Skilled at developing and maintaining acceptable standards for the content.
- Validate the vehicle to collect all data for the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
Team Lead
FORD MOTOR PRIVATE LIMITED
Chennai
07.2019 - 11.2019
- Experience with Product Lifecycle Management (PLM).
- Research and gathering of necessary information to develop the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Analyzing design change information and source documentation shared by the design team, identify the impact of change content in the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Expert in communicating with counterparts to gather the project requirements and discuss the changes to existing technical documents for better quality.
- Expert in planning and estimating the deliverables of the projects, and further analysis.
- Skilled at developing and maintaining acceptable standards for the content.
- Validate the vehicle to collect all data for the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
Deputy Manager
RENAULT NISSAN TECHNOLOGY & BUSINESS CENTRE INDIA PVT LTD
Chennai
09.2012 - 07.2019
- Led the Technical Literature team across domestic and global markets through a team of technical writers and technical illustrators with expertise in service information management.
- Experience with Product Lifecycle Management (PLM).
- Research and gathering of necessary information to develop the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Analyzing design change information and source documentation shared by the design team, identify the impact of change content in the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Expert in communicating with counterparts to gather the project requirements and discuss the changes to existing technical documents for better quality.
- Expert in planning and estimating the deliverables of the projects, and further analysis.
- Skilled at developing and maintaining acceptable standards for the content.
- Validate the vehicle to collect all data for the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
Senior Officer
WIPRO INDIA LIMITED
Chennai
11.2010 - 04.2012
- Experience with Product Lifecycle Management (PLM).
- Research and gathering of necessary information to develop the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Analyzing design change information and source documentation shared by the design team, identify the impact of change content in the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
- Expert in communicating with counterparts to gather the project requirements and discuss the changes to existing technical documents for better quality.
- Expert in planning and estimating the deliverables of the projects, and further analysis.
- Skilled at developing and maintaining acceptable standards for the content.
- Validate the vehicle to collect all data for the Service Manual, Training Manual, Parts Catalogue, and Owner's Manual.
Assistant Service Manager
KLN MOTORS- CHEVROLET CARS DEALER
Chennai
10.2008 - 11.2010
- Provide technical assistance to floor supervisors.
- Prioritize safety-related complaints regarding vehicles in the field.
- Visit branches and customer places to provide technical assistance.
- Prepare warranty claims for the factory.
- Assist in spare parts requirements in coordination with the Spare Parts division.
- Prepare the service performance report on a daily, weekly, and monthly basis.
- Team-building skills and planning skills are necessary to maintain quality standards. Achieve monthly targets (labor, parts, vehicle inflow).
Service Engineer
SAUD BAHWAN AUTOMOTIVE - TOYOTA
Oman
09.2007 - 09.2008
- Provide technical assistance to floor supervisors.
- Prioritize safety-related complaints regarding vehicles in the field.
- Visit branches and customer places to provide technical assistance.
- Prepare warranty claims for the factory.
- Assist in spare parts requirements in coordination with the Spare Parts division.
- Prepare the service performance report on a daily, weekly, and monthly basis.
- Team-building skills and planning skills are necessary to maintain quality standards. Achieve monthly targets (labor, parts, vehicle inflow).
Service Team Leader
CARS INDIA PRIVATE LIMIED - Maruti Car Dealer
Chennai
11.2000 - 05.2006
- Job card opening and closing.
- Led the service advisors.
- Assist in spare parts requirements in coordination with the Spare Parts division.
- Prepare the service performance report on a daily, weekly, and monthly basis.
Service / Diagnostic Technician
KHIVRAJ MOTORS - Maruti Car Dealer
Chennai
04.1998 - 05.2000
- Perform periodic services and concern diagnosis.
- Analyzes the technical complaints of the vehicle in the field.
- Maintain 5S in the workshop.
Education
B.Tech - Mechanical Eng.
PRIST University
12.2022
Diploma in Automobile Eng. - First class
Hindustan Institute of Engineering Technology
04.1997
H.S.C - First class
Raja Muthiah Hr.Sec.school
04.1994
S.S.C - First class
Kumara Rajah Muthiah High school
04.1992
Skills
- Vehicle parts removal and installation (Chassis components)
- Knowledge in Special service Tool (SST)
- Knowledge in Wiring Diagram / Schematic Diagram
- Interpersonal / Communication skills
- Knowledge of complete vehicle
- Expert on Error Cause Analysis and Countermeasures
Projectsworked
- Nissan Models - Sunny / Micra / Kicks / Terrano
- Renault Models - Duster/ Kwid / Capture
- Datsun Models - GO / GO plus / Redigo
- Ford Models - Figo / Eco sport
- OLA EV Models - S1 / S1 PRO
- BRP Models - Sea-doo / Ski-doo / ATV
Toolsused
- Adobe Frame Maker
- XMetal
- Arbortext
- Oxygen
- Windchill
- NX CAD
- Team Center
- Space Vision
- PLM
- Acrobat Professional
- MS Office
Trainingcompletion
- Maruti basic training at Chennai regional office
- Maruti advance training at Chennai regional office
- Maruti service advisor training at Delhi head office
- Customer care management training at Chennai regional office
- MPFI training at Chennai regional office
- Diagnosing training at Chennai regional office
Father'sname
M. Durai
Activities
- Divisional football player.
- Participated in chess tournament conducted by internal clubs
Personal Information
- Passport Number: P2674770
- Gender: Male
Accomplishments
- Technical Publication Portal Developed for Domestic and Global Market with the help of IT support on 2022 Electric Vehicle Training completed in India on 2020
- Renault & Nissan Owner Manual creation Training completed in India on 2016
- Renault & Nissan Service Manual Creation in Arbortext & Windchill tool Advance Training completed in JAPAN on 2015
- Renault & Nissan Service Manual Creation in Arbortext & Windchill tool Basic Training completed in India on 2014
- Nissan Service Manual / Owner’s Manual & Parts Catalogue creation Training completed in JAPAN on 2013 Nissan NSTEP-2 Training completed in India on 2013
- Best Employee Award thrice in three years for Quality and OTD Achieved in Renault & Nissan from 2012 to 2016
- Best Employee Award once for Quality and OTD Achieved in Wipro 2011
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Technical Documentation Manager
KATTRAPIN TECHNOLOGIES PVT LTD
01.2024 - Current
Technical Documentation Specialist
EXPLEO TECHNOLOGIES INDIA PVT LTD
07.2022 - 08.2023
Assistant Manager
OLA ELECTRIC TECHNOLOGY
07.2021 - 04.2022
Team Lead
FORD MOTOR PRIVATE LIMITED
07.2019 - 11.2019
Deputy Manager
RENAULT NISSAN TECHNOLOGY & BUSINESS CENTRE INDIA PVT LTD
09.2012 - 07.2019
Senior Officer
WIPRO INDIA LIMITED
11.2010 - 04.2012
Assistant Service Manager
KLN MOTORS- CHEVROLET CARS DEALER
10.2008 - 11.2010
Service Engineer
SAUD BAHWAN AUTOMOTIVE - TOYOTA
09.2007 - 09.2008
Service Team Leader
CARS INDIA PRIVATE LIMIED - Maruti Car Dealer
11.2000 - 05.2006
Service / Diagnostic Technician
KHIVRAJ MOTORS - Maruti Car Dealer
04.1998 - 05.2000
B.Tech - Mechanical Eng.
PRIST University
Diploma in Automobile Eng. - First class
Hindustan Institute of Engineering Technology
H.S.C - First class
Raja Muthiah Hr.Sec.school
S.S.C - First class
Kumara Rajah Muthiah High school
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