Maintain a client satisfaction rate of 95% through effective communication and personalized guidance on loan products including HELOC, Home Equity, Home Refinancing, and other Fifth Third Bank products for this regional bank
Successfully manage and process loan applications totaling over $5 million +, maintaining a high approval rate while adhering to bank compliance standards and lending criteria
Conduct thorough analyses of financial statements and credit reports to assess client creditworthiness, ensuring risk was minimized while meeting lending goals
Proficient with Microsoft Office programs such as Word, Excel, PowerPoint & Access
Utilize ACAPS computer knowledge and File Net to reduce application turn-around times
Continue gaining Retail Banking and financial services experience
Continue using strong interpersonal, written, verbal, communication, decision making, organization, multiple priorities and tasks, independent and team-work environment (Hybrid work)
DC Human Resources Intern
Dollar General
05.2023 - 08.2023
Coordinated and conducted 15-20 new hire orientations, ensuring each new employee received a comprehensive introduction to Dollar General
Participated in the recruitment process, helping to interview and screen 25-30 candidates weekly for positions in the Distribution Center
Utilized Kronos and Lawson software for precise time management and business operations, maintaining meticulous records using iCIMS, Compliance Center, and Excel
Assisted HR leadership in ensuring compliance with state and federal employment laws, helping to identify potential compliance gaps
Gained an understanding of operations and safety policies, audits, & workplace safety protocols
Utilized Microsoft Word, Excel, PowerPoint and Outlook to track progress on key HR initiatives and communicate to co-workers as needed
Operations Management Intern
Artsonia
11.2020 - 01.2021
Supervised and enhanced factory operations by evaluating production techniques and recommending process improvements
Implemented efficiency initiatives that significantly optimized production workflows and output
Processed orders & coordinated shipment labeling and best packaging materials
Chapter Member/Newspaper Editor
Delta Sigma Pi Fraternity, Xavier University
10.2022 - 05.2024
Created and distributed engaging newsletters, enhancing communication within the DSP community
Fostered robust networks with fraternity members and industry professionals, driving collaboration and opportunities
Led successful fundraising campaigns and recruitment drives through Xavier campus events
Education
Bachelor of Science - Economics
Xavier University
Cincinnati, OH
05.2024
Skills
Customer Service
Risk Management
Collaboration
Recruitment
Compliance
Human Resource Planning
Timeline
Funding Analyst
Fifth Third Bankcorp
01.2024 - Current
DC Human Resources Intern
Dollar General
05.2023 - 08.2023
Chapter Member/Newspaper Editor
Delta Sigma Pi Fraternity, Xavier University
10.2022 - 05.2024
Operations Management Intern
Artsonia
11.2020 - 01.2021
Bachelor of Science - Economics
Xavier University
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