Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Hodge

McCordsville

Summary

Experienced with customer relationship management, ensuring client satisfaction and loyalty. Utilizes effective communication techniques to understand and meet customer needs. Track record of problem-solving to enhance sales performance and drive business growth.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

14
14
years of professional experience

Work History

Customer Sales Specialist

AutoZone
01.2024 - Current
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Boosted customer satisfaction by addressing and resolving inquiries in a timely and professional manner.
  • Maintained consistency in delivering outstanding service even during peak hours or high-volume periods.
  • Developed rapport with clients through genuine interest, fostering long-term customer loyalty.
  • Enhanced sales performance through the implementation of effective upselling techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Senior File Handler

Insurance Auto Auctions, IAA
06.2015 - 07.2018
  • Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
  • Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
  • Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
  • Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
  • Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
  • Communicated with customers to resolve common title issues.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.

Customer Service Representative

Comcast
11.2013 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Title Specialist

Insurance Auto Auction
06.2011 - 09.2013
  • Analyzed market trends to identify profitable opportunities for acquiring vehicles at competitive prices.
  • Contributed to a positive workplace culture by collaborating effectively with colleagues and promoting open lines of communication at all times.
  • Ensured compliance with all regulatory requirements during the vehicle purchasing process, avoiding potential legal issues.

Education

High School Diploma -

Mt Vernon
McCordsville, IN

Skills

  • Goal oriented
  • Customer relationship building
  • Performance tracking
  • Up-selling techniques
  • Deadline oriented approach
  • Record keeping
  • Quality control measures
  • Problem-solving capacity
  • Title processing
  • Organizational skills
  • Effective communication
  • Detail-oriented
  • Data entry
  • Document verification

Timeline

Customer Sales Specialist

AutoZone
01.2024 - Current

Senior File Handler

Insurance Auto Auctions, IAA
06.2015 - 07.2018

Customer Service Representative

Comcast
11.2013 - 06.2015

Title Specialist

Insurance Auto Auction
06.2011 - 09.2013

High School Diploma -

Mt Vernon

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Alexander Hodge