Alexander John

· Managed approximately 1,500 employees across Uttar Pradesh as Regional HR Head.

· Managed manpower allocation and comprehensive HR tasks for 400 ambulances across 75 districts.

· Supervised staff recruitment, interviewing, selecting and onboarding.

· Managed employee relations, addressing grievances and conflicts to foster a positive work environment.

· Oversaw payroll processes, ensuring accurate and timely payment to all staff members.

· Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.

· Delivered regular HR reports to senior management, highlighting key metrics and areas for improvement.

· Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.

· Responded to employee queries regarding HR policies, benefits, and other concerns promptly and accurately.

· Developed HR strategies and initiatives, aligning with overall business strategy.

· Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.

· Coordinated with department heads to align HR strategies with organisational goals and objectives.

· Facilitated team-building activities, enhancing collaboration and morale among staff members.

· Advised managers on disciplinary actions, ensuring fair treatment and legal compliance.

· Helped solve conflicts, disputes and concerns, offering practical and smart solutions.

· Coordinated with department heads to assess staffing needs and plan future recruitment.

· Developed performance review systems, providing constructive feedback and identifying opportunities for professional growth.

· Updated HR policies and procedures manual, ensuring relevance and adherence to current employment legislation.

· Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions.

· Implemented team building activities to enhance positive working environments.

· Organized and maintained personnel records in compliance with data protection regulations.

· Streamlined hiring processes, reducing time-to-hire and improving candidate experience.

· Streamlined onboarding process by developing and implementing employee orientation programme.

· Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.

· Managed confidential personnel records, safeguarding employee privacy and data protection.

· Worked with legal team on policy issues, compliance concerns, grievances and employee complaints.

· Administered employee onboarding programmes, facilitating smooth integration of new hires into the organization.

· Developed and implemented HR strategies aligned with overall business objectives to improve company performance.

· Conducted annual performance appraisals, providing constructive feedback to employees for career development.

· Implemented comprehensive training programmes for new hires, promoting rapid integration into company culture.

· Tracked HR programs closely to assess result and make proactive changes to meet changing demands.

· Monitored and reported on service effectiveness, improving company efficiency.

· Designed and implemented health and safety programmes.

· Negotiated with insurance providers to secure competitive packages for employee health benefits.

· Negotiated employee wages based on employment level, qualifications and history.

· Analysed employee turnover rates to identify trends and developed strategies to retain talent.

· Oversaw employee exit interviews, gathering insights to improve retention strategies and workplace conditions.

· Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.

· Determined HR department budget and controlled expenditures for optimum resource allocation.

· Evaluated and resolved employee performance-based claims and harassment incidents.

· Managed human resources and labour relations activities for an organisation of around 1,000 employees.

· Designed and implemented an effective succession planning system to ensure leadership continuity.

· Streamlined HR processes through the introduction of digital systems, improving efficiency.

· Held company-wide town hall meetings to convey updates and maintain open lines of communication with employees.

· Led initiatives to identify and address pay disparities, promoting fairness in compensation.

· Established diversity and inclusion initiatives, promoting an equitable workplace culture.

· Achieved the desired work environment and performance by proactively advising and guiding employees on best practices, and overseeing HR training.

· Served as Sr. Analyst in Human Resources for ICICI Lombard General Insurance & Thomas Cook India PVT LTD.

· Orchestrated recruitment procedures enhancing hiring efficiency and managing employee relations across departments.

· Spearheaded permanent staffing initiatives through utilization of extensive experience.

· Evaluated and aligned qualified candidates with specific job requirements.

· Facilitated prescreening of potential hires to confirm alignment

· Oversaw resume quality analysis by implementing effective screening techniques.

· Acquired profiles through leading job portals including Naukri and Monster.

· Streamlined interview logistics and maintained communication with candidates until onboarding completion.

· Formulated and implemented HR policies ensuring compliance with labour regulations.

· Served as Product/Process Trainer for HDFC (Life Insurance) over one-year period.

· Conveyed extensive information on General Insurance products, encompassing Health, Motor, and Travel.

· Executed induction sessions for new joiners to ensure seamless onboarding.

· Conducted regular product tests and mock calls to enhance knowledge retention among new hires and associates.

· Collaborated with clients to certify new hires, ensuring compliance standards are met..

· Created training modules, SOPs, and campaign briefs to streamline training processes.

· Engaged in call calibrations and quality assurance activities to determine training needs and deliver refresher training.

· Analysed market trends for new products and client needs in current offerings.

· Delivered daily and weekly reports to management on training progress and outcomes.

· Served as Sr. Process Trainer in Training and Development for TATA AIG (Health Insurance).

· Delivered product, process, and system training sessions

· Delivering IRDA training — IC 34

· Overseeing team of 4 trainers and coordinating training rollouts across all units.

· Assess training efficiency by leveraging all available data points, such as trending reports, call monitoring, targeted observation, and post-training discussions with trainers and trainees.

· Development of training modules, standard operating procedures & campaign briefs

· Conducting call calibrations and engaging in quality assurance activities to identify training needs (TNA) and ensure necessary refresher training.

· Designed modules and updated existing training materials across all units, ensuring monthly floor tests and training updates were conducted

· Collaboration with placement agencies and other recruitment partners.

· Led project 212° — THE EXTRA DEGREE focusing on recruitment, attrition control, organisation development and brand value enhancement

· Audit readiness within 24 hours for every training.

· Served as Process Trainer with Sparsh for two years and eight months, advanced through UP from CSR.

· Conducted training sessions for new hires on product, process, and system knowledge.

· Facilitated soft skills training alongside on-the-job training (OJT).

· Engaged in call calibrations and quality assurance activities to pinpoint training requirements.

· Conducted assessments to gauge product knowledge of new employees.

· Conducted briefings for team leaders and quality staff to improve comprehension.

· Administered management information system (MIS) records for each training batch.

· Recognised gaps in process instruction and created supplementary materials to address deficiencies.

· Recorded all training activities, detailing attendance and evaluation outcomes.