Alexander T Jacob
Chennai
Summary
To work in creative and challenging environment where I could continually learn and successfully deliver solutions to problems Effectual professional with experience as a Client Success Manager. An expert at identifying opportunities. Looking to bring established communication, analytical and presentation skills to an employer in the IT industry.
Overview
14
14
years of professional experience
Work History
Client Success Manager
SECURIN (FORMERLY :- CYBER SECURITY WORKS)
12.2021 - 06.2024
- Client Onboarding and Implementation, Relationship Management, Acting as the main point of contact and addressing client inquiries and concerns promptly, Account Management, Conducting regular check-ins and health checks to assess client satisfaction and success, Preparing regular reports and presentations for clients and internal stakeholders, Renewal and Expansion Management, Cross-functional Collaboration
Client Account Manager
FULL CREATIVE
03.2018 - 08.2019
- Bridging business between client experience associates and clients, Client support with multiple applications with troubleshooting and escalations, Script writing as per client's business needs, Managing Franchise based clients with huge database
Senior Technician - Security Management
CONCENTRIX INDIA PVT LTD
06.2016 - 11.2017
- Worked for Symantec Endpoint Protection (SEP), Threat handling expert in Symantec Endpoint Protection, To assist security admin's globally to remove and protect from threats, I have been handling Symantec Endpoint Protection Manager and Clients, I expertise with managing huge environment with policy management and threat related assistance, I expertise in log findings and disaster recovery, I have hands on experience with Ransomwares and threats related to encryption, Have been handling Senior tech escalation calls for SEP product, Active Directory integration and troubleshooting, SQL integration, troubleshooting and managing, I have been working with all OS platforms at Enterprise level
Subject Matter Expert - Remote support
S3 TECHNET
01.2010 - 05.2016
- To support frontline agents to resolve technical issues, Level two assistance regarding remote sessions, Manage on Job Training technicians, Handling supervisory calls for technical issues, Decision making in regard to refund of subscription
Education
Bachelor's in Commerce -
Kamarajar University
01.2018
Higher Secondary -
St, Patricks AIHSS
01.2005
Secondary -
Santhome HSS
01.2003
Skills
- Effective communication
- Good analytical and decision-making ability
- Superior motivational skills
- Good technical knowledge
- Great rapport with the team
- Thrive to learn more
- Client Relationship Management
- Customer Satisfaction
- Customer service and support
- Project Management
- Client Engagement
- Customer Service
- Customer Account Management
- Account Management
Personal Information
- Father's Name: Mr.Annadurai
- Date of Birth: 02/07/1986
Hobbies and Interests
Playing Cricket and badminton, Travelling
Phone
7904426273, 9176647443
Timeline
Client Success Manager
SECURIN (FORMERLY :- CYBER SECURITY WORKS)
12.2021 - 06.2024
Client Account Manager
FULL CREATIVE
03.2018 - 08.2019
Senior Technician - Security Management
CONCENTRIX INDIA PVT LTD
06.2016 - 11.2017
Subject Matter Expert - Remote support
S3 TECHNET
01.2010 - 05.2016
Bachelor's in Commerce -
Kamarajar University
Higher Secondary -
St, Patricks AIHSS
Secondary -
Santhome HSS
Similar Profiles
PRIYASHA SINGHPRIYASHA SINGH
Cybersecurity Student at Cyber Security And Cyber DefenceCybersecurity Student at Cyber Security And Cyber Defence
DERRICK HARRISDERRICK HARRIS
Armed Officer at AGB Investigative Services I Chicago Security Guards & Cyber Security ServiceArmed Officer at AGB Investigative Services I Chicago Security Guards & Cyber Security Service
Prathyusha RudrarajuPrathyusha Rudraraju
Senior Power BI Developer at Quentron Cyber SecuritySenior Power BI Developer at Quentron Cyber Security
Kalairani KKalairani K
Supply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL TechSupply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL Tech
Srinithi MSrinithi M
Process Associate at HanDigital Pvt LtdProcess Associate at HanDigital Pvt Ltd