Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Hunter

Glenwood,IN

Summary

Knowledgeable marketing specialist with solid background in managing client relationships and ensuring high satisfaction rates. Expertise in resolving client issues and fostering long-term loyalty through effective communication. Demonstrated proficiency in problem-solving and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Relationship Representative / Licensed Lender

First Merchants Bank
03.2023 - Current
  • Contributed to a high-achieving sales team by promoting bank products.
  • Ensured top-notch service quality to customers.
  • Evaluated the consumers loan application components with data and structure
  • Oversaw consumer pipeline reporting for closed and funded loans.
  • Confirmed compliance with HMDA integrity standards.
  • Assessed collateral details to validate structured loan applications and valuations.

Sales Lead

NRG Energy
10.2022 - 03.2023
  • Enhanced customer network in Cincinnati area via proactive relationship-building efforts supported by sales and marketing strategies.
  • Conducted interactive discussions detailing distinct product and service features.
  • Presented innovative products and services in one-to-one consumer interactions.
  • Collaborated with other key players within the sales and marketing team.

Social Media Manager and Content Creator

The AD Leaf Marketing Firm LLC.
03.2022 - 10.2022
  • Managed multiple, concurrent projects and initiatives for myself and my team.
  • Developed timelines and ensured the team adhered to completion of the project.
  • Organized and managed processes for the team; ensured all team members had the information they needed to complete tasks.
  • Planned & controlled costs so the project was completed within the approved budget; includes resource planning & cost budgeting.
  • Created relationships with clients and engaged with them to understand project needs and deliverables.
  • Developed, implemented, and executed marketing campaigns featuring the department's creative projects.
  • Identified, analyzed, and properly responded to project risks & opportunities; knew when to involve senior leadership.
  • With input from senior staff, acquired products or services from external sources; managed contracts; buyer/vendor relationships.

Marketing Assistant

Buena Vida Estates - Continuing Care Retirement Community
06.2021 - 03.2022
  • Collaborated with Marketing Director and General Managers to execute daily marketing initiatives.
  • Facilitated incoming resident placements.
  • Participated in various events for the Chamber of Commerce representing the community.
  • Coordinated with Marketing Director to ensure smooth execution of community events, such as grand openings and lunch-and-learns.
  • Contributed to the creation of visual displays for event marketing.
  • Contributed to forming marketing strategies through development.
  • Broadcasted visual media across social platforms showcasing lifestyle.
  • Appeared in a long-running television advertisement for the community aired on local Fox news.

Customer Service Representative

Right Growth Management, LLC
03.2019 - 06.2021
  • Maintained compliance with SLA requirements for tickets and communication.
  • Documented consumer interactions accurately in allocated systems.
  • Identified and addressed the root cause of customer complaints, providing effective resolutions.
  • Exhibited a friendly, understanding, supportive and professional demeanor throughout each customer interaction.
  • Produced and maintained weekly safety reports using Excel.
  • Contributed extra hours on nights and weekends amid Covid-19 staff shortages.

Universal Banker

Space Coast Credit Union
01.2018 - 03.2019
  • Showcased strong sales performance and reliable customer service skills.
  • Advised members on suitable products and services.
  • Handled maintenance of existing deposit and loan accounts, achieving member satisfaction above expectations.
  • Guided members through financial options and verified necessary paperwork.
  • Handled all transaction processing to ensure comprehensive member service.

Tanning Technician

Easy Tan Salon
09.2017 - 01.2018
  • Oversaw operations of two locations, maintaining top sales performance.
  • Managed routine servicing of tanning equipment and spray tan units.
  • Oversaw cash register management, ensuring accurate profit reporting.
  • Acquired and onboarded new clients and staff.
  • Completed courses focused on industry-specific knowledge.

Education

Associate In Business Administration - Marketing

Ivy Tech Community College of Indiana
Indianapolis, IN

High School Diploma -

Melbourne High School
Melbourne, FL
03.2015

Skills

  • Administrative Oversight
  • Operational Leadership
  • Proficient in Computer Applications
  • Proficient in Microsoft Office
  • Social Media Coordination
  • Clear Verbal Communication
  • Sales Development
  • Consistent Sales Performer
  • Analysis skills
  • Events management
  • Customer Service Expertise

Certification

Indiana Licensed Lender

NMLS

Timeline

Client Relationship Representative / Licensed Lender

First Merchants Bank
03.2023 - Current

Sales Lead

NRG Energy
10.2022 - 03.2023

Social Media Manager and Content Creator

The AD Leaf Marketing Firm LLC.
03.2022 - 10.2022

Marketing Assistant

Buena Vida Estates - Continuing Care Retirement Community
06.2021 - 03.2022

Customer Service Representative

Right Growth Management, LLC
03.2019 - 06.2021

Universal Banker

Space Coast Credit Union
01.2018 - 03.2019

Tanning Technician

Easy Tan Salon
09.2017 - 01.2018

High School Diploma -

Melbourne High School

Associate In Business Administration - Marketing

Ivy Tech Community College of Indiana

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Alexandra Hunter