Alexandra Thompson

Complete quality reviews and track productivity daily.

Assists with management tasks such as backlog, reviews and delegating tasks throughout the team.

Experience with leading interviews and giving input on hiring.

Assisting with training and creating new training materials for new hires.

Make sure the team hits company SLA by assisting with team member tasks when backlogged.

Leading the Employee Engagement committee and tracking department budget.

Obtained and applied in depth knowledge of chapter 7 and 13 bankruptcies

Successfully performed several different tasks within the department.

Trained employees when I took on new tasks and assisted newer employees with call handling training

Extensive phone customer service experience and knowledge of handling customer accounts, utilizing several company applications and critical thinking skills

Followed strict protocol for handling customer payments and account details.

Responsible for proper application and retraction of account payments.

Successfully met monthly deadlines.

Regularly communicated with other departments and company branches to processes their needed transactions.