Alexandrea Allen
Indianapolis
Summary
Dynamic customer advocate with a proven track record at Safelite Auto Glass, excelling in conflict resolution and upselling strategies. Recognized for enhancing customer loyalty through exceptional service and meticulous attention to detail. Skilled in data entry and teamwork, consistently driven for operational success. I have changed careers here and stores in my district. I know the district well and my team at the CTU. I constantly see ways to help my team and if my manger ever needs me to step in to help I am there. I have learned so much by being and I know I would be a good asset to the team that I have grown with.
Overview
3
3
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
01.2025 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product resolution.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.
- Ensured smooth operation of store in managers' absence.
- Accepted demanding tasks to support team objectives.
Auto Glass Repair Technician
Safelite Auto Glass
08.2024 - Current
Auto Glass Install Technician
Safelite Auto Glass
06.2023 - Current
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Removed all excess materials and debris from work sites.
CNC Machine Operator
Ntk Precision Axle
05.2022 - 07.2023
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Trained and coached new team members on proper machine set-up procedures.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Manually set up machinery, lathes, and grinders.
Education
High School Diploma - N/A
Northwestern High School
Kokomo, IN05.2021
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Conflict resolution
- Customer research
- Inventory control
- Billing and payments
- Active learning
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Computer skills
- Shipping and receiving
- Product knowledge
Timeline
Customer Advocate
Safelite Auto Glass
01.2025 - Current
Auto Glass Repair Technician
Safelite Auto Glass
08.2024 - Current
Auto Glass Install Technician
Safelite Auto Glass
06.2023 - Current
CNC Machine Operator
Ntk Precision Axle
05.2022 - 07.2023
High School Diploma - N/A
Northwestern High School
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