Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandria Caldwell

North Vernon

Summary

Diligent IT Technicia with solid background in troubleshooting and resolving technical issues. Recognized for efficiently managing support tickets and improving user satisfaction. Demonstrated expertise in system diagnostics and customer communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Support Technician

Jennings County School Corporation
07.2023 - Current
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and hard-wire ethernet.
  • Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
  • Researched and identified solutions to technical problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Demonstrated increased knowledge of company products and equipment.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Team Associate

Walmart
05.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified merchandise for proper prices and labels.

Computer Technician

Atterbury Job Corps
10.2019 - 05.2021
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.

IT Support Technician

Ivy Tech Community College
06.2019 - 03.2020
  • Configured and tested new software and hardware before and after deployment.
  • Installing new PCs, upgrade network equipment and adding PCs to the domain on the server at the Columbus, IN location
  • Installing new PCs, new network equipment and adding them to the domain on the server in a classroom/lab at the Muscatatuck Urban Training Center

Support Manager

Walmart
05.2014 - 10.2019
  • Assist the Manager on duty by overseeing the complete functions of the entire store's operations and in charge of the produce area
  • Directed staff as large as ten or more associates
  • Supervised associates by assigning tasks, communicating goals, developing, teaching, training, and monitoring performance
  • Communicated, supported and made sure all company policies and procedures were followed
  • Provided excellent customer service by acknowledging the customer and identified their concerns
  • Resolved customer issues and concerns
  • All aspects of being a cashier

Education

Associate of Science - Information Technology

Ivy Tech Community College of Indiana
Columbus
12-2018

Skills

  • Active listening
  • Verbal and written communication
  • Decision-making
  • Hardware and Software skills, installations and troubleshooting
  • Help desk support
  • Asset management
  • Active Directory management
  • Networking: Implementing, configuring, troubleshooting, and network infrastructure
  • CISCO Networking
  • Routing and Switching
  • Software Development
  • Python
  • Java

Certification

  • Certified CompTIA A+ Technician, CompTIA - March 25, 2025 - March 25, 2028

Languages

English
Native or Bilingual
American Sign Language
Full Professional

Timeline

IT Support Technician

Jennings County School Corporation
07.2023 - Current

Team Associate

Walmart
05.2022 - 06.2023

Computer Technician

Atterbury Job Corps
10.2019 - 05.2021

IT Support Technician

Ivy Tech Community College
06.2019 - 03.2020

Support Manager

Walmart
05.2014 - 10.2019

Associate of Science - Information Technology

Ivy Tech Community College of Indiana

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Alexandria Caldwell