Alexandria McConnell
Portage
Summary
Dynamic Customer Support Specialist with a proven track record at Dicks Sporting Goods, excelling in problem-solving and active listening. Cultivated strong client relationships, enhancing customer satisfaction and loyalty. Adept at managing high call volumes while maintaining exceptional communication and organizational skills, ensuring prompt resolution of complex issues.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Dicks Sporing Goods
08.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Worked effectively in fast-paced environments.
Cashier
Chipotle
01.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Elementary Education
Indiana University, Northwest
Gary, IN05-2027
Skills
- Problem-solving
- Complaint handling
- Active listening
- Multitasking and organization
- Excellent communication
- Teamwork and collaboration
- Product knowledge
Timeline
Customer Support Specialist
Dicks Sporing Goods
08.2021 - Current
Cashier
Chipotle
01.2021 - 11.2021
Bachelor of Science - Elementary Education
Indiana University, Northwest
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