Alexandria Reyes
South Bend
Overview
3
3
years of professional experience
Work History
Member Service Associate
Notre Dame Federal Credit Union
05.2021 - Current
- Responded to customer calls and emails to answer questions and make recommendations about products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Maintained and managed customer files and databases.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Environmental Science And Sustainability
Indiana University Bloomington
Bloomington, IN05.2021
Skills
- Customer service
- Service upselling
- Organizational skills
- Computer literacy
- Data entry proficiency
- Teamwork and collaboration
- Policies and Procedures Adherence
- Time management
Timeline
Member Service Associate
Notre Dame Federal Credit Union
05.2021 - Current
Bachelor of Arts - Environmental Science And Sustainability
Indiana University Bloomington
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