Alexia Palmer
East Chicago
Summary
To obtain a position that is matched to my skills, talents and interests
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sonesta ES Suites
02.2024 - Current
- Greeted guests, providing exceptional customer service and ensuring a positive first impression.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Handled guest inquiries and resolved issues promptly to maintain service excellence.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Utilized reservation systems to manage bookings and track guest preferences effectively.
- Assisted in training new front desk staff, promoting adherence to operational standards.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cashier, Customer Service
Shrimp Express
03.2024 - 10.2024
- Handled cash transactions accurately, ensuring balanced cash drawers at shift end.
- Assisted in maintaining cleanliness and organization of front counter and dining area.
- Processed customer orders efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new team members on operational procedures and customer engagement techniques.
Sandwich Artist
Subway
02.2024 - 03.2024
- Prepared and assembled sandwiches according to customer specifications, ensuring quality and freshness.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored inventory levels and restocked supplies to maintain optimal product availability for customers.
- Greeted guests, promoted specials, and took orders.
Cashier
Popeyes
12.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of cash and credit payments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cashier
Wendy’s
05.2021 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, performing regular reconciliation to ensure accuracy.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Enforced company policies regarding food safety and hygiene standards consistently.
Education
High School Diploma -
Ivy Tech Community College
10.2025
High School Diploma - undefined
Hammond Central High School
06.2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Cashier, Customer Service
Shrimp Express
03.2024 - 10.2024
Front Desk Agent
Sonesta ES Suites
02.2024 - Current
Sandwich Artist
Subway
02.2024 - 03.2024
Cashier
Popeyes
12.2022 - 08.2023
Cashier
Wendy’s
05.2021 - 11.2021
High School Diploma - undefined
Hammond Central High School
High School Diploma -
Ivy Tech Community College