Alexis Bluitt
Indianapolis
Summary
Results-driven professional with strong interpersonal skills, effective time management, and problem-solving expertise. Seeking a full-time position to contribute experience and dedication to a dynamic team, achieving organizational goals. Committed to delivering high-quality results and continuously improving skills to make a positive impact in the workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Expert
Elevance Health
10.2019 - 03.2025
- Reviewed and corrected inaccuracies in medical claims processing.
- Supervised training programs for newly hired team members.
- Conducted live monitoring of calls for quality assurance.
- Appointed to aid team following Manager’s instructions.
- Support team pods by addressing inquiries.
- Performed regular evaluations of rep interactions.
- Manage twice-weekly support calls.
- Communicated consistently with team via email.
- Streamlined process for managing escalated claims.
- Handled escalated customer issues by managing supervisor-level calls.
- Oversaw strategic projects aimed at advancing agent capabilities.
- Coordinated workflows to ensure seamless update rollouts.
- Oversaw implementation strategies for expanding plan offerings across WNY Market.
MIS Agent
Conduent (CareSource)
09.2016 - 03.2018
- Managed and resolved enrollment-related customer questions.
- Evaluated advantages and drawbacks of various benefits offerings
- Calculated premiums for distinct health packages.
- Assisted in addressing and rectifying claim-related problems.
- Provided benefits and conducted code verification.
- Handled supervisory engagements to efficiently de-escalate problems.
- Provided support in resolving questions via Skype.
Internship Student
Emma Donna Middle School
01.2014 - 06.2014
- Operated and directed phone traffic to appropriate channels.
- Organized documents using structured numeric and alphabetic methods.
- Facilitated communication with parents regarding queries.
Education
Bachelor’s degree - Healthcare Management (Still In School)
Southern New Hampshire University
Skills
- Cross-functional team leadership
- Complaint resolution
- Staff education and training
- Call center operations
- De-escalation techniques
- Knowledgeable in software
Certification
- CPR, 03/01/14, Current
- Microsoft Office Specialist, 03/01/14, Current
- Health Insurance License Producer, 12/01/17, Current
Residences
Indiana, Ohio, West Virginia, Kentucky
Timeline
Operations Expert
Elevance Health
10.2019 - 03.2025
MIS Agent
Conduent (CareSource)
09.2016 - 03.2018
Internship Student
Emma Donna Middle School
01.2014 - 06.2014
Bachelor’s degree - Healthcare Management (Still In School)
Southern New Hampshire University
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