Alexis Boothby
Jonesboro
Summary
Dynamic professional with a proven track record at FSSA, excelling in eligibility determination and client relations. Demonstrated effective communication and meticulous documentation skills, enhancing client satisfaction and compliance. Proficient in data entry and policy interpretation, I am committed to delivering exceptional service while maintaining accuracy and confidentiality in all interactions.
Overview
5
5
years of professional experience
Work History
Cook
Casey's General
08.2024 - 01.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from customersand cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Seamstress
Butterworth Industries
03.2022 - 11.2022
- Adapted quickly to new tasks or responsibilities as required by fluctuating project demands.
- Aided in the successful completion of large-scale projects through effective teamwork and collaboration with fellow assistants.
- Minimized errors in final products by carefully following design instructions provided by the lead seamstress or designer.
- Supported team productivity by maintaining a clean and organized workspace.
- Bolstered workplace safety by adhering to best practices when using sewing machines and handling sharp tools.
- Ensured timely completion of projects, prioritizing tasks based on deadlines and workload.
- Improved production efficiency with timely material preparation for seamstresses.
- Streamlined workflow, coordinating with other assistants on sewing machine maintenance and troubleshooting.
Eligibility Specialist
FSSA
10.2019 - 11.2021
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Reviewed applications for different aid programs and determined qualification criteria for individuals.
- Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
Education
High School Diploma -
Mississnewa High School
Gas City06-2015
Skills
- Machine maintenance
- Blueprint interpretation
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Interviewing
- Verbal communication
- Application review
- Public assistance
- Appointment scheduling
- Policy interpretation
Timeline
Cook
Casey's General
08.2024 - 01.2025
Seamstress
Butterworth Industries
03.2022 - 11.2022
Eligibility Specialist
FSSA
10.2019 - 11.2021
High School Diploma -
Mississnewa High School
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