Alexis Glassco
Vision Quest Eye Clinics
Munster
1
Language
5
years of professional experience
Accomplished Optical Services Professional experienced in effective communication and multitasking. Delivered impactful solutions through strong problem-solving skills and a commitment to continuous learning. Focused on contributing to team success and driving organizational objectives with dedication.
Work History
Optician
1 Year 10 Months- Conducted eye examinations to determine visual acuity and prescription accuracy.
- Assisted patients in selecting eyewear that meets vision needs and style preferences.
- Educated patients on proper lens care, contact lens usage, and eyewear maintenance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with ophthalmologists to ensure seamless patient care and accurate prescriptions.
- Managed inventory levels of eyeglasses and contact lenses for optimal availability.
- Overseeing and Verifying insurances , as well as billing and sending out statements.
- Trained new staff on operational procedures and customer service best practices.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
General Manager
2 Years- Oversaw daily operations ensuring adherence to quality and service standards.
- Trained and developed team members, enhancing operational efficiency and customer satisfaction.
- Implemented promotional strategies to increase store traffic and sales performance.
- Managed inventory levels, optimizing stock replenishment processes.
- Coordinated staff schedules, ensuring adequate coverage during peak hours to maximize service delivery.
- Monitored compliance with health regulations, maintaining a safe environment for customers and employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Fulfillment Expert
2 Years 9 Months- Optimized inventory management processes to enhance order accuracy and reduce fulfillment times.
- Coordinated with cross-functional teams to streamline supply chain activities and improve service levels.
- Trained and mentored new team members on best practices for efficient order processing.
- Implemented safety protocols to ensure compliance with company standards during fulfillment operations.
- Analyzed daily performance metrics to identify trends and recommend process improvements.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Interacted with guests in a friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
Education
High School Diploma
Skills
Optical dispensing
Insurance processing
Verifying prescriptions
Optical software
Contact lens fitting
Progressive lenses expertise
Multifocal lenses
Frame selection
Repairing glasses
Optical orders
Insurance verification
Insurance billing
Contact lenses
Retail sales
Lens fitting
Prescription verification
Decision-making
Multitasking
Organizational skills
Vision assessment
Organizational skills
Languages
English
Full Professional
Timeline
Optician
Vision Quest Eye Clinics
10.2024 - CurrentRead More
General Manager
Dunkin' Donuts
10.2022 - 10.2024Read More
Fulfillment Expert
Target
03.2021 - 12.2023Read More
River Forest High School
High School Diploma
Read More