Alexis Jennings
Newburgh
Summary
Self-motivated and highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team and customer relationships.
Overview
13
13
years of professional experience
Work History
Asset Protection Officer
Liberty Federal Credit Union
Evansville
08.2022 - 05.2026
- Managed collection efforts through effective communication with clients.
- Resolved customer inquiries and disputes regarding account balances.
- Developed payment plans tailored to individual client circumstances.
- Documented interactions and maintained accurate records of client communications.
- Trained new agents on company policies and best practices in collections.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Resolved complex issues that arose during the collections process.
- Upheld privacy and security requirements for customer information.
Loan Processor
Peoples Trust and Savings Bank
Newburgh, IN
11.2020 - 06.2022
- Processed loan applications efficiently and accurately for various mortgage products.
- Reviewed financial documents to verify borrower information and eligibility criteria.
- Communicated with clients to gather necessary documentation for loan processing.
Consumer Loan Specialist
Mariner Finance
Evansville
10.2020 - 01.2021
- Collecting on past due accounts, processing and closing loan applications, obtaining documentation for verification and verifying documents; cashier duties- processing cash and check payments, balancing cash drawer and doing cash and check bank deposits.
Consumer Loan Specialist
OneMain
Evansville
01.2019 - 10.2020
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Identified opportunities for new and improved products, services and processes to enable highest levels of customer service, loan production, quality and competitiveness.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
Ecommerce Personal Shopper
Walmart eCommerce
Newburgh
06.2018 - 11.2018
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers.
Production Worker
TJ Maxx
Evansville
05.2018 - 06.2018
- Sorted and packaged products to prepare for processing or shipment.
- Maintained work environments safe and efficient at all times.
Manager
Dairy Queen
Evansville
12.2012 - 05.2018
- Collaborated with staff to enhance customer satisfaction and streamline procedures, contributing to improved profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Delegated tasks to associates based on their skill levels.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolved internal and customer-related issues daily, implementing strategic solutions to enhance operations.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Education
High School Diploma -
Castle High School
Newburgh, INSkills
- Collections proficiency
- Cash handling
- Customer service-focused
- Sales expertise
- Excellent time management
- Effective communication
- Reliable
Timeline
Asset Protection Officer
Liberty Federal Credit Union
08.2022 - 05.2026
Loan Processor
Peoples Trust and Savings Bank
11.2020 - 06.2022
Consumer Loan Specialist
Mariner Finance
10.2020 - 01.2021
Consumer Loan Specialist
OneMain
01.2019 - 10.2020
Ecommerce Personal Shopper
Walmart eCommerce
06.2018 - 11.2018
Production Worker
TJ Maxx
05.2018 - 06.2018
Manager
Dairy Queen
12.2012 - 05.2018
High School Diploma -
Castle High School