NaQuesha Dale
Indianapolis
Summary
I am a detailed Customer Service Representative , motivated to maintain customer satisfaction and contribute to an established company's success. I have a proven ability to establish rapport with customers. I am a reliable and career driven professional with strong time management and prioritization abilities . I am looking for an opportunity to sharpen my exceptional customer service skills and lead by example .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
First Horizon Home Health Care, LLC
12.2021 - 06.2022
- Attentive to client needs, House hold cleaning, Bathing/ dressing, Toileting, Food prep, Medication reminder
Service Advantage Agent
Lowes Call Center
08.2019 - 11.2021
- Secured client information by answering telephone calls, Time management, Taking 230-300 inbound calls, Meeting company requirements and team goals, Using resources to provide positive solutions and/or alternatives for customers
HHA/Caregiver
ComForCare
03.2017 - 06.2019
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Warehouse Associate
Knune & NAGEL
09.2015 - 02.2017
- Outbound audit, pick, pack and inventory
- Cross training on areas
- Fast pace
- Maintains an organized working area
- Wears personal protective equipment if necessary
- Adapts well to changes within the assigned department and follows directions from management
- Reports any observed safety hazards to the immediate Supervisor
- Other duties may be assigned by management.
Customer Service Representative
World Finance
08.2013 - 11.2015
- Followed loan settlement procedures to process loans, Communicated with customers and associates over the telephone, and in written correspondence, Maintained the confidentiality of claim information, Worked in a collaborative team environment to handle a large volume of loans and telephone calls, Mentored to new hire classes, Answered inbound calls from customers related to existing loans/new loan applications/payments, Processed new Loan applications, Achieved superior performance in all key responsibilities, goals, and customer satisfaction results
Resident Assistant Healthcare Services Group
Kindred at Home Healthcare
04.2012 - 07.2013
- Assisted elderly individuals with their day to day living needs, Maintained hygienic environment in offices, restrooms and all community areas, Organized storage cabinets skills used communication skills, energy and assisted clients with physical needs
Education
GED - General Education
Warren Central High school
Indianapolis, IN05.2014
Skills
- Strategic Thinker
- Empathic Team Member
- Energetic Work Attitude
- Excellent Active Listener
- Experienced in Conflict Solutions
- MS Office Proficient
- Effective Communication
- Self Control
- Customer Service
- HHA
- General Labor
- Order Puller
- Picker Packer
- Shipping
- Shipping Receiving
- Warehouse Associate
- Residential Cleaning
- Laundry
- Mentoring
- Caregiving
Certification
- AED Certification
- CPR Certification
- First Aid Certification
Timeline
Home Health Aide
First Horizon Home Health Care, LLC
12.2021 - 06.2022
Service Advantage Agent
Lowes Call Center
08.2019 - 11.2021
HHA/Caregiver
ComForCare
03.2017 - 06.2019
Warehouse Associate
Knune & NAGEL
09.2015 - 02.2017
Customer Service Representative
World Finance
08.2013 - 11.2015
Resident Assistant Healthcare Services Group
Kindred at Home Healthcare
04.2012 - 07.2013
GED - General Education
Warren Central High school
- AED Certification
- CPR Certification
- First Aid Certification
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