Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Charity Work
Affiliations
Accomplishments
Timeline
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Alexis Valenzuela

New Albany

Summary

Dynamic sales professional with a proven track record, excelling in customer relationship management and strategic upselling. Achieved consistent sales growth through effective project planning and collaboration, driving client satisfaction and retention. Recognized for exceeding KPIs and delivering tailored solutions that enhance profitability and operational efficiency.

Overview

8
8
years of professional experience

Work History

Lead Server

The Last Refuge
Louisville
03.2025 - Current
  • Managed high guest volumes with efficiency, and maintained a professional demeanor under pressure.
  • Familiarized myself with and studied the main bourbon distilleries and their product offerings to strategically upsell premium bourbons, elevate guest satisfaction, and drive higher per-table revenue.
  • Consistently topped in sales, having an average of $2,500 to $3,000 in sales per shift.
  • Fostered customer loyalty by providing personalized recommendations, building rapport, and managing difficult situations with tact.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.

Territory Manager

Priority1
Louisville
01.2025 - Current
  • Managed key customer relationships ensuring high levels of satisfaction and retention by providing customized logistics solutions and responsive customer service.
  • Provided consistent training and support to clients on Priority1’s offerings, ensuring seamless onboarding and ongoing service optimization (Developed and executed detailed project plans, defining clear milestones and deliverables, to ensure successful onboarding and execution of new customer contracts).
  • Collaborated with operations, sales, and customer support teams to align project goals with customer expectations and corporate objectives, driving continuous improvement.

Account Executive

Waystar
Louisville
02.2024 - 01.2025
  • Developed and executed targeted prospecting strategies, resulting in an increase in qualified leads.
  • Crafted and delivered impactful presentations and proposals, effectively communicating product value and achieving higher closing rates on accounts.
  • Leveraged Salesforce CRM to track sales activities and progress against quotas, ensuring consistent follow-up on leads and optimizing sales pipeline management.
  • Collaborated with the Sales Manager to implement strategic marketing initiatives, significantly enhancing brand awareness and market penetration in the healthcare sector.
  • Networked and regularly met with sales representatives within other parts of the healthcare industry to increase leads and close rates on prospective clients.

Sales Consultant

Quartermaster Logistics
Indianapolis
05.2021 - 02.2024
  • Attended large trade shows, such as Gencon, Essenspiel, Origins Game Fair, and Pax Unplugged to prospect new clients, and ensure customer satisfaction for existing clients.
  • Consulted with new clients during pre to post phase of launching their product to ensure commercial success (Worked with clients before product launch - providing clear strategies on how to successfully launch a kickstarter campaign, how to properly package a board game to minimize costs, marketing advice, as well as suggestions on the look and feel of a game to drive max profits for the product).
  • Regularly worked with an international client base adapting to local customs and work ethics.
  • Provided insight on how to move product internationally and how to successfully navigate customs within the countries the client’s product is being sold in.

Field Sales Executive

DHL Express
Chicago
12.2017 - 05.2021
  • Utilized in-depth knowledge of the DHL Network as a customs expert to enhance supplier and customer relationships for businesses.
  • Collaborated with cross-functional teams (sales, operations, marketing, and customer service) to optimize sales, revenue growth, and client satisfaction within the assigned territory.
  • Developed revenue streams with existing customers and identified opportunities for value-driven sales through face-to-face visits, problem-solving, and administrative follow-up.
  • Focused on transportation industry, service solution sales, documented B2B/B2C sales, eCommerce, and international sales.

Field Sales Support Non–Territory

DHL Express
Chicago
10.2019 - 08.2020
  • Proactively identified new business opportunities in the Midwest region through lead cultivation and effective cold-prospecting techniques.
  • Maintained high levels of customer satisfaction by handling customer escalations and inquiries.
  • Actively participated in extracurricular activities to network with different departments and gain insights into various aspects of DHL Express.

Telesales Executive

DHL Express
Chicago
12.2017 - 10.2019
  • Consistently exceeded monthly KPIs, earning multiple recognitions in two different territories.
  • Managed a portfolio of clients to provide ongoing assistance while maximizing profitability.
  • Developed bi-weekly schedules to maintain clear goals and daily schedule organization.
  • Employed diverse strategies, beyond generated leads, to expand the client base.

Game Demo-er and Retail Sales

  • Worked as a demo and/or retail associate for the following companies: Allplay, GameHead, and Elf Creek Games at a variety of tradeshows.
  • Maintained a full understanding of each game the company had to offer, to ensure a proper explanation of each game, as well as to create catered game suggestions for each customer.
  • Upsold upgraded items for each game, driving overall revenue sales.
  • Helped with the set-up and tear-down of booths.

Volunteer

  • StrongTower Games Con - Volunteered in the VIP Room, ensuring all special guests had access to refreshments and snacks, while also providing customer service.
  • Grandcon - Volunteered in the Party Game Room, showcasing all of the new party game releases, while also engaging with Grandcon visitors by demoing each game.

Charity

  • Utilized networking and sales skills to collect products from vendors during trade shows that were later used in fundraising events for the following organizations: Love Thy Nerd and Extralife, allowing them to raise thousands of dollars for their respective charities.

Education

Bachelor of Arts - Global Leadership, Japanese

Arizona State University
Tempe, AZ

Skills

  • Customer relationship management
  • Strategic upselling
  • Project planning
  • Sales forecasting
  • Product knowledge
  • Team collaboration

Volunteer Experience

  • StrongTower Games Con, Volunteer, Volunteered in the VIP Room ensuring all special guests had access to refreshments and snacks, while also providing customer service.
  • Grandcon, Volunteer, Volunteered in the Party Game Room, showcasing all of the new party game releases while also engaging with Grandcon visitors through demoing each game.

Awards

  • Greatest SFI Increase - Team D512, 07/01/18, 142%
  • WE Day Brand Ambassador, 08/01/18
  • Ambassador’s Club - Area 1, 10/01/18
  • America’s Cup Cheerleader - CRC, 04/01/19
  • Sales Warrior Award, 05/01/19

Charity Work

Utilized networking and sales skills to collect products from vendors during trade shows that were later used in fundraising events for the following organizations - Love Thy Nerd and Extralife - allowing them to raise thousands of dollars for their prospective charities.

Affiliations

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Accomplishments

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Timeline

Lead Server

The Last Refuge
03.2025 - Current

Territory Manager

Priority1
01.2025 - Current

Account Executive

Waystar
02.2024 - 01.2025

Sales Consultant

Quartermaster Logistics
05.2021 - 02.2024

Field Sales Support Non–Territory

DHL Express
10.2019 - 08.2020

Field Sales Executive

DHL Express
12.2017 - 05.2021

Telesales Executive

DHL Express
12.2017 - 10.2019

Game Demo-er and Retail Sales

Volunteer

Charity

Bachelor of Arts - Global Leadership, Japanese

Arizona State University

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Alexis Valenzuela