Alexis Williams
Westfield
Summary
Accomplished leader with a strong track record of developing and executing strategic plans to achieve organizational objectives. Committed to delivering outstanding client service and ensuring high levels of customer satisfaction. Proficient in Microsoft Office and POS systems, with a focus on talent development and utilizing data-driven insights to drive sales growth. Demonstrates exceptional computer proficiency and customer service expertise. Proven success in fostering high client retention through innovative solutions and superior service delivery.
Overview
6
6
years of professional experience
Work History
Strategic Executive Support Specialist
Psychological Solutions of Lake Norman
04.2024 - 01.2025
- Prepares reports, presentations, and communications for executives, ensuring content is aligned with company goals and strategies.
- Acts as a gatekeeper to help prioritize requests and ensure that executives' time is spent on the most impactful activities.
- Oversees or assists in the management of cross-functional projects, ensuring timelines, goals, and deliverables are met.
- Handles sensitive business information with a high level of discretion and confidentiality.
Founder and Creative Entrepreneur
Etsy
08.2019 - 02.2024
- Generated over 100 sales and $4,000 in profit by independently designing and launching custom products on Etsy.
- Achieved a 5-star customer rating and earned 50+ positive reviews by cultivating strong, long-lasting relationships with a global customer base.
- Developed and executed targeted marketing campaigns across social media platforms to drive product visibility and sales.
- Managed financial operations, including budgeting, forecasting, and cash flow monitoring, resulting in improved financial stability and growth.
Executive Coordinator
Compleat Kidz
05.2022 - 02.2023
- Managed sensitive information with utmost discretion, ensuring the confidentiality of company documents and personnel records.
- Delivered exceptional customer service by promptly addressing client inquiries and concerns via phone and email.
- Maintained and organized both digital and physical filing systems to ensure efficient document retrieval.
- Updated and managed company reports and accounts, generating accurate data for the company’s database.
Marketing Assistant
Anytime Fitness
02.2019 - 02.2022
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Provided a unique and engaging customer experience while educating our service.
Education
Bachelor of Science - Neuroscience
Indiana University
Bachelor of Science - Psychology
University of Indianapolis
05.2022
Skills
- Strong Computer Proficiency: Windows, Microsoft Office, POS systems
- Revenue Growth
- Marketing
- Talent Development
Accomplishments
- Optimized project management workflows, resulting in a 25% reduction in project completion time and a 30% increase in team productivity
- Achieved and maintained a 95% customer satisfaction rate by resolving client issues promptly and delivering effective solutions.
Timeline
Strategic Executive Support Specialist
Psychological Solutions of Lake Norman
04.2024 - 01.2025
Executive Coordinator
Compleat Kidz
05.2022 - 02.2023
Founder and Creative Entrepreneur
Etsy
08.2019 - 02.2024
Marketing Assistant
Anytime Fitness
02.2019 - 02.2022
Bachelor of Science - Neuroscience
Indiana University
Bachelor of Science - Psychology
University of Indianapolis