Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Alex Sam Abraham

Alex Sam Abraham

New Delhi,Delhi

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

6
6
years of professional experience

Work History

Team Leader

KFC
11.2022 - 06.2024
    • Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff.
    • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
    • Maintained excellent employee relationships by cultivating supportive, positive, and helpful working environment.
    • Trained and supervised team to deliver on store sales targets.
    • Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute-resolution skills.
    • Oversaw stock control to maintain sufficient inventory levels and minimize waste.
    • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
    • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
    • Completed audits and risk assessments to achieve regulatory compliance.
    • Resolved complex customer inquiries, disputes, and complaints.
    • Offered constructive feedback to employees in response to quality assurance measures.
    • Ensure that all cash handling and in-store banking procedures are adhered to at all times.
    • Analyzed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
    • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
    • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
    • Supervised team members to confirm compliance with set procedures and quality requirements.

Volunteering

British Heart Foundation
02.2022 - 03.2024
  • Contributed towards overall hospital efficiency by volunteering for additional shifts or roles during periods of staff shortages – showcasing dedication and commitment to the organization.
  • Continuously evaluated impact of volunteering initiatives on organizational objectives leading towards strategic enhancements in program design.
  • Promoted the importance of volunteering within the community by creating awareness campaigns and sharing personal experiences on social media platforms.
  • Developed a reputation for reliability among colleagues and supervisors, regularly volunteering for additional shifts when needed to keep projects on schedule.

Team Member

KFC
04.2021 - 11.2022
  • Learned all tasks required quickly to maximize performance.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Contributed to team success by completing jobs quickly and accurately.
  • Offered exceptional customer service with strong product knowledge.
  • Completed opening and closing checklists to create a welcoming store environment.
  • Took cash and card payments at checkout, providing correct change and receipts when requested.
  • Prepared ingredients before the busy period based on expected customer levels.

Patient Care Coordinator

Max Healthcare
10.2018 - 09.2020
  • Facilitated communication between all hospital departments.
  • Maintained confidentiality and compliance standards at all times.
  • Participated in regular training opportunities, such as workshops, and events to maintain up-to-date knowledge of healthcare trends.
  • Managed care database, constantly entering, updating, and verifying new and existing client information in HIS.
  • Appointment, admission, and discharge of patients: Billing, generating invoices, maintaining daily scrolls, providing Cash/ Credit/ Corporate billing and discount information to customers.
  • Registration: Complete the registration process in a timely and accurate manner
  • Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency, and opening and closing of shifts.
  • Completed documentation of care, hospital actions, and patient activities for up-to-date client records.

Education

Master of Business Administration - Business

De Montfort University
Leicester, LCE
08.2022

Bachelor of Commerce - Commerce

Trinity Institute of Professional Studies
New Delhi
05.2018

Skills

    • Risk prevention
    • Customer-facing activities
    • Focused and disciplined
    • Efficient multitasking
    • Customer service
    • Excellent communication
    • Decision-making
      • Key Performance Indicator (KPI) management
      • Resource allocation
      • Team supervision
      • Problem-Solving
      • Teamwork and Collaboration
      • Team Supervision

Languages

English
Fluent
Hindi
Fluent
Malayalam
Upper intermediate
French
Elementary

Accomplishments

  • Have been awarded Best Employee of the quarter in MAX Healthcare
  • Have been awarded Best Employee in the month of July in KFC
  • Have been awarded Best Employee in the month of October in KFC

Timeline

Team Leader

KFC
11.2022 - 06.2024

Volunteering

British Heart Foundation
02.2022 - 03.2024

Team Member

KFC
04.2021 - 11.2022

Patient Care Coordinator

Max Healthcare
10.2018 - 09.2020

Master of Business Administration - Business

De Montfort University

Bachelor of Commerce - Commerce

Trinity Institute of Professional Studies

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Alex Sam Abraham