Alex Sam Abraham
New Delhi,Delhi
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Team Leader
KFC
LEICESTER, Leicestershire
11.2022 - 06.2024
- Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Maintained excellent employee relationships by cultivating supportive, positive, and helpful working environment.
- Trained and supervised team to deliver on store sales targets.
- Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute-resolution skills.
- Oversaw stock control to maintain sufficient inventory levels and minimize waste.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Completed audits and risk assessments to achieve regulatory compliance.
- Resolved complex customer inquiries, disputes, and complaints.
- Offered constructive feedback to employees in response to quality assurance measures.
- Ensure that all cash handling and in-store banking procedures are adhered to at all times.
- Analyzed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Volunteering
British Heart Foundation
Leicester
02.2022 - 03.2024
- Contributed towards overall hospital efficiency by volunteering for additional shifts or roles during periods of staff shortages – showcasing dedication and commitment to the organization.
- Continuously evaluated impact of volunteering initiatives on organizational objectives leading towards strategic enhancements in program design.
- Promoted the importance of volunteering within the community by creating awareness campaigns and sharing personal experiences on social media platforms.
- Developed a reputation for reliability among colleagues and supervisors, regularly volunteering for additional shifts when needed to keep projects on schedule.
Team Member
KFC
LEICESTER, Leicestershire
04.2021 - 11.2022
- Learned all tasks required quickly to maximize performance.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Contributed to team success by completing jobs quickly and accurately.
- Offered exceptional customer service with strong product knowledge.
- Completed opening and closing checklists to create a welcoming store environment.
- Took cash and card payments at checkout, providing correct change and receipts when requested.
- Prepared ingredients before the busy period based on expected customer levels.
Patient Care Coordinator
Max Healthcare
New Delhi
10.2018 - 09.2020
- Facilitated communication between all hospital departments.
- Maintained confidentiality and compliance standards at all times.
- Participated in regular training opportunities, such as workshops, and events to maintain up-to-date knowledge of healthcare trends.
- Managed care database, constantly entering, updating, and verifying new and existing client information in HIS.
- Appointment, admission, and discharge of patients: Billing, generating invoices, maintaining daily scrolls, providing Cash/ Credit/ Corporate billing and discount information to customers.
- Registration: Complete the registration process in a timely and accurate manner
- Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency, and opening and closing of shifts.
- Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
Education
Master of Business Administration - Business
De Montfort University
Leicester, LCE08.2022
Bachelor of Commerce - Commerce
Trinity Institute of Professional Studies
New Delhi05.2018
Skills
- Risk prevention
- Customer-facing activities
- Focused and disciplined
- Efficient multitasking
- Customer service
- Excellent communication
- Decision-making
- Key Performance Indicator (KPI) management
- Resource allocation
- Team supervision
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
Languages
English
Fluent
Hindi
Fluent
Malayalam
Upper intermediate
French
Elementary
Accomplishments
- Have been awarded Best Employee of the quarter in MAX Healthcare
- Have been awarded Best Employee in the month of July in KFC
- Have been awarded Best Employee in the month of October in KFC
Timeline
Team Leader
KFC
11.2022 - 06.2024
Volunteering
British Heart Foundation
02.2022 - 03.2024
Team Member
KFC
04.2021 - 11.2022
Patient Care Coordinator
Max Healthcare
10.2018 - 09.2020
Master of Business Administration - Business
De Montfort University
Bachelor of Commerce - Commerce
Trinity Institute of Professional Studies