Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alexsis Steffi Joseph

Bengaluru

Summary

Experienced Catalog Auditor with 4-7 years of expertise in supporting operational activities. Proficient in technical skills, Confluence, Jira, Slack, and Fusion apps. Strong soft skills in empathy and communication. Optional skills include management and reporting. Excellent communication skills, understanding of application flow, and Java.

Overview

16
16
years of professional experience

Work History

Catalog Audit and Support

Upwork
01.2021 - 07.2023
  • Conducted thorough audits on catalogs, ensuring adherence to company guidelines
  • Played a key role in the approval and rejection process, contributing to a streamlined catalog database
  • Analyzed data trends, providing valuable insights for enhancing the overall customer experience.

Identity Verification

Upwork
02.2020 - 01.2021
  • Conducted meticulous document verifications, ensuring strict adherence to policies and regulatory standards, leading to improvement in compliance
  • Successfully verified customers through video calls, implementing a robust verification process that reduced fraudulent activities.
  • Researched market trends to identify customer needs and preferences for strategic planning

Chat and Ticket Support

Upwork
09.2018 - 12.2020
  • Proficient in promptly escalating unresolved issues to internal teams, decreasing outstanding customer concerns
  • Collaborated with customers to understand their unique needs, improving account-related satisfaction.

English Language Teacher

Englishonphone.com
07.2018 - 01.2019
  • Instructed and empowered individuals with practical and effective use of Business English
  • Developed comprehensive assessments, resulting in overall improvement in test scores.

Consultant

Aarch Consultants
05.2017 - 05.2018
  • Orchestrated seamless teamwork in the conveyancing process
  • Fostered productive partnerships with UK solicitors, enhancing cross-border communication.

English Language Teacher

Wheresjenny.com
02.2017 - 06.2017
  • Broadened access to an innovative language learning method
  • Collaborated with cross-disciplinary teams to integrate language arts skills into various subjects.

Advanced Associate

Xchanging
01.2013 - 01.2016
  • Enhanced efficiency by implementing a meticulous documentation process for equipment orders
  • Streamlined worker's compensation processes by offering comprehensive assistance.

Senior Customer Service Representative

Firstsource
05.2007 - 09.2011
  • Streamlined order processing procedures, resulting in a reduction in order fulfillment time
  • Implemented a proactive approach in customer evaluation, identifying and resolving issues promptly.

Education

Bsc - Computer Science, Mathematics And Electronics

Kristu Jayanti College, Bangalore University
Bengaluru, KA
06.2015

Skills

  • Confluence
  • Jira
  • Slack
  • SQL
  • Fusion Apps
  • Java
  • Empathy
  • Communication (via Slack and Zoom)
  • Management
  • Reporting

Accomplishments

  • Actively contributed to the establishment of the catalog team, shaping a cohesive and proficient team structure.
  • Recognized with the Customer Service Excellence Award for consistently exceeding performance metrics.

Languages

Tamil
English
Malayalam
German

Timeline

Catalog Audit and Support

Upwork
01.2021 - 07.2023

Identity Verification

Upwork
02.2020 - 01.2021

Chat and Ticket Support

Upwork
09.2018 - 12.2020

English Language Teacher

Englishonphone.com
07.2018 - 01.2019

Consultant

Aarch Consultants
05.2017 - 05.2018

English Language Teacher

Wheresjenny.com
02.2017 - 06.2017

Advanced Associate

Xchanging
01.2013 - 01.2016

Senior Customer Service Representative

Firstsource
05.2007 - 09.2011

Bsc - Computer Science, Mathematics And Electronics

Kristu Jayanti College, Bangalore University

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Alexsis Steffi Joseph