Summary
Overview
Work History
Education
Skills
Timeline
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Alexus Auberry

Plainfield

Summary

Dynamic Optician with proven expertise in ocular measuring and a knack for fostering teamwork, notably at Eyeglass World. Excelled in enhancing customer satisfaction and store operations through effective problem-solving and patient flow management. Skilled in both technical and interpersonal aspects of optical retail, driving improvements and positive outcomes. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

5
5
years of professional experience

Work History

Third Key Holder/Lead Optician

Eyeglass World
04.2023 - Current
  • Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Implemented visual merchandising standards to create an appealing shopping experience for customers.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.

Optician

Eyeglass World
05.2022 - 04.2023
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.

Apparel Team Member

Walmart
11.2020 - 06.2021
  • Cleaned, closed and secured store at end of shift.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. and increase sales.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Sales Associate

Five Below
10.2019 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.

Education

Medical Imaging - Medical Technology

Ivy Tech Community College of Indiana
Indianapolis, IN

Plainfield High School
Plainfield, IN
05.2021

Skills

  • Ocular Measuring
  • Patient Flow
  • Eyeglass Care Education
  • Cleaning Techniques
  • Eyeglass Prescriptions
  • Patient History Documentation
  • Active Listening
  • Data Verification
  • Complex Problem-Solving
  • Scheduling Appointments

Timeline

Third Key Holder/Lead Optician

Eyeglass World
04.2023 - Current

Optician

Eyeglass World
05.2022 - 04.2023

Apparel Team Member

Walmart
11.2020 - 06.2021

Sales Associate

Five Below
10.2019 - 02.2020

Medical Imaging - Medical Technology

Ivy Tech Community College of Indiana

Plainfield High School

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Alexus Auberry