Summary
Overview
Work History
Education
Skills
Timeline
Generic
ALEYA FATIMA MIRZA

ALEYA FATIMA MIRZA

___________________________
Dubai

Summary

Dynamic and well-groomed Customer Service and Administrative Professional with over 4 years of experience across Executive support & service, HR, and Secretary roles. Proven ability to deliver high levels of customer satisfaction, manage administrative responsibilities, and support operational functions with efficiency and professionalism.


Recognized for excellent communication skills, a customer-centric mindset, and the ability to manage challenging situations with composure and confidence.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Assistant Secretary

Zener Technologies
07.2024 - Current
  • Provide comprehensive administrative and secretarial support to senior management.
  • Manage schedules, documentation, and internal communications.
  • Coordinate meetings, maintain records, and handle office correspondence.
  • Ensure smooth daily operations and cross-departmental collaboration.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.

Operations Associate

EXL - Magarpatta
01.2022 - 02.2023
  • CRM & customer support | Financial Conduct Authority (FCA) | Developed and maintained operational documentation, including procedures, guidelines, and reports.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Delivered prompt and effective resolution of customer issues, resulting in high satisfaction rates.
  • Strengthened customer relationships through consultative service strategies.

HR Assistant

Spes Manning Solutions
02.2018 - 09.2018
  • Supported recruitment and onboarding processes.
  • Maintained employee records and coordinated HR activities.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.

Hospital Receptionist

Lifeline Hospital
06.2017 - 01.2018
  • Handled patient inquiries and appointments with care and professionalism.
  • Ensured smooth coordination between departments for efficient service delivery.
  • Maintained strict confidentiality of sensitive patient information in compliance with the hospital's policy.

Education

Bachelor of Arts - Psychology Major

Pune University
India
01-2020

High School Diploma -

Mumbai University
01-2015

Skills

    Administrative & Secretarial Support

    Persuasive Speaking & Presentations

    Clear & Empathetic Communication

    Adaptability & Patience

    Time Management & Multitasking

    Highly Organized

    Good Communication

    Active Listening & Attentiveness

    Conflict Resolution & Self-Control

    Customer Engagement & Outreach

Timeline

Assistant Secretary

Zener Technologies
07.2024 - Current

Operations Associate

EXL - Magarpatta
01.2022 - 02.2023

HR Assistant

Spes Manning Solutions
02.2018 - 09.2018

Hospital Receptionist

Lifeline Hospital
06.2017 - 01.2018

Bachelor of Arts - Psychology Major

Pune University

High School Diploma -

Mumbai University

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ALEYA FATIMA MIRZA___________________________