Alfred Christopher
Mortgage Expertise
Bangalore
Summary
Professional with strong background in operations management, known for effectively driving process improvements and optimizing efficiency. Skilled in strategic planning, resource allocation, and team leadership, consistently delivering results in fast-paced environments. Possesses collaborative mindset, adept at adapting to evolving business needs and fostering productive team atmosphere. Renowned for reliability, problem-solving abilities, and results-oriented approach.
Experienced with operational strategy and team leadership. Utilizes process optimization techniques to enhance efficiency. Track record of implementing effective solutions to complex operational challenges.
Developed critical skills in dynamic and fast-paced operational environment, focusing on process improvement and team leadership. Transitioning into new field and bringing expertise in analyzing workflows and implementing solutions for increased efficiency. Aiming to apply these transferrable skills to drive success in new professional direction.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Operations Associate Manager
Wells Fargo International Solutions Pvt. Ltd.
02.2022 - Current
- Managing the Vendor Support Team, ensuring SLA adherence and accurate task allocation.
- Identifying process gaps and implementing seamless workflows.
- Monitoring team performance and providing regular feedback and training.
- Publishing SLA reports and managing performance reviews.
- Recognized for fixing allocation issues and being part of the first Mortgage Academy batch for Managers and completed the training successfully.
- Been part of risk and control analysis for the processes handled.
Work Director
Wells Fargo International Solutions Pvt. Ltd.
07.2021 - 02.2022
- Led the Vendor Support Team to achieve SLA goals through effective planning.
- Addressed scheduling and performance issues to maintain operational excellence.
- Participated in vendor calls and drove project implementation initiatives.
- Maintained an updated understanding of crucial advancements and emerging trends in the field.
- Enhanced team performance by providing in-depth training and ongoing mentorship to juniors.
Team Leader
Altisource Business Solutions Pvt. Ltd.
08.2016 - 06.2021
- Streamlined processes for REO Closing Coordination, Document Processing, and MLS.
- Managed escalations and achieved SLA targets.
- Successfully trained and mentored teams, recognized as a top performer.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Cultivated the skills of team members via strategic coaching sessions, resulting in improved performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Closing Coordinator
Altisource Business Solutions Pvt. Ltd.
04.2014 - 08.2016
- Ensured compliance in financial aspects of transactions.
- Ability to effectively manage a large portfolio of assets while maintaining timeframe requirements
- Review sales contracts for compliance with seller requirements
- Consistently achieved targets and was a Star Performer in 2016.
- Drove successful closing outcomes by maintaining transparent communication and setting clear expectations at every stage.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Contributed to the overall success of the team by maintaining a strong sense of professionalism and commitment to high-quality work at all times.
Team Leader – Commercial Cards
TCS E-SERVE LTD.
04.2011 - 12.2011
- Managed the Customer Account Specialist team for banking processes.
- Motivated the team to achieve potential and handled escalations effectively.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Cultivated team members' abilities through specialized coaching sessions, leading to significant performance enhancement.
Territory Sales Manager
Pinpoint India Pvt. Ltd.
09.2009 - 10.2010
- Handled Territory Sales Executives
- Developed action plans and achieved sales KPIs.
- Recruited merchants and managed relationships with bonus partners.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Coached sales executives in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sr. Sales Executive/Team Leader/Sales Manager
VAMS Financial Services (P) Ltd. - Citibank Associate
11.2005 - 06.2008
- Supervised sales of personal loans and cross-sold life insurance policies.
- Recruited and mentored executives, achieving revenue targets.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Education
10th Grade -
Kodaikanal International School
01.1998 - 01.1999
12th Grade - Commerce
Kodaikanal International School
01.2000 - 01.2001
B.Com - Banking & Computer Application
St. Philomena’s College
01.2001 - 01.2004
MBA - undefined
PSNA College of Engineering & Technology
01.2004 - 01.2006
Skills
Operational efficiency
Operational planning
Operations management
Compliance monitoring
Performance tracking
Process improvement
Problem-solving
Teamwork
Decision-making
Process planning
Analytical skills
Verbal and written communication
Critical thinking
Certification
Prince2 Foundation certificate for Project Management, 2018
Keyfunctionalstrengths
- Operations Management
- Monitoring overall team performance and ensuring compliance of agreed SLA levels.
- Coordinating with other departments within the Organization in order to resolve complex issues.
- Ensuring regular reports are maintained in order to check team’s performance is various parameters.
Quality
- Conducting internal audit to check whether process is correctly followed.
- Work with the team in order to maintain high quality standards.
Teamperformance
- Assist team on achieving the business goals.
- Ensure process timelines are maintained.
- Provide reports, data and feedback on individual performance.
Personal Information
- Date of Birth: 06/29/82
- Nationality: Indian
- Marital Status: Married
Personal Qualifications
- 10th Grade, Kodaikanal International School, Kodaikanal, 1999, 59%
- 12th Grade, Kodaikanal International School, Kodaikanal, 2001, 76%
- B.Com, Banking & Computer Application, St. Philomena’s College – Mysore University, 2004, 61%
- MBA, PSNA College of Engineering & Technology – Anna University, 2006, 75%
Timeline
Operations Associate Manager
Wells Fargo International Solutions Pvt. Ltd.
02.2022 - Current
Work Director
Wells Fargo International Solutions Pvt. Ltd.
07.2021 - 02.2022
Team Leader
Altisource Business Solutions Pvt. Ltd.
08.2016 - 06.2021
Closing Coordinator
Altisource Business Solutions Pvt. Ltd.
04.2014 - 08.2016
Team Leader – Commercial Cards
TCS E-SERVE LTD.
04.2011 - 12.2011
Territory Sales Manager
Pinpoint India Pvt. Ltd.
09.2009 - 10.2010
Sr. Sales Executive/Team Leader/Sales Manager
VAMS Financial Services (P) Ltd. - Citibank Associate
11.2005 - 06.2008
MBA - undefined
PSNA College of Engineering & Technology
01.2004 - 01.2006
B.Com - Banking & Computer Application
St. Philomena’s College
01.2001 - 01.2004
12th Grade - Commerce
Kodaikanal International School
01.2000 - 01.2001
10th Grade -
Kodaikanal International School
01.1998 - 01.1999
Prince2 Foundation certificate for Project Management, 2018
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