Alfred Pinto
Pune
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
CS Frontline
Etraveli Group
Pune
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Debt Collector
Credence Resource Management, LLC
Pune Area
02.2022 - 03.2023
- Company Overview: Professional Debt collector for U.S.A
- Professional Debt collector for U.S.A
IT Support Engineer
Mphasis
Pune
04.2021 - 06.2022
- Technical Support for Apria Helpdesk, ADP, SALESFORCE, CITRIX, WINDOWS 10, MICROSOFT
- Participated in after-hours on-call rotation for critical support needs.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Customer Service Representative
Concentrix
Pune
02.2018 - 02.2020
- Representative, Operations
Education
H.S.C Maharashtra Board - Business/Commerce, General
Poona Jesuit Education Societys St. Vincent College of Commerce
Pune01.2021
Skills
- Negotiation
- Amadeus GDS
- Sabre GDS
- Global Distribution Systems (GDS)
- Problem solving
- Multitasking Abilities
- Relationship building
Timeline
CS Frontline
Etraveli Group
04.2023 - Current
Debt Collector
Credence Resource Management, LLC
02.2022 - 03.2023
IT Support Engineer
Mphasis
04.2021 - 06.2022
Customer Service Representative
Concentrix
02.2018 - 02.2020
H.S.C Maharashtra Board - Business/Commerce, General
Poona Jesuit Education Societys St. Vincent College of Commerce