Alhad Narayan Prabhudesai

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

• Cisco Certified Network Associate (CCNA), CSCO12642932
• ITIL Foundation Certification in IT Service Management
• Azure Administrator Associate Course Completed

• Microsoft 365 support and configuration in systems for applications like Microsoft Outlook Emails, Microsoft Teams, One Drive One Note, MS Excel, MS Word, MS Access, MS Power Point etc.
• Using Microsoft System Center Configuration Manager (SCCM) for endpoint protection, Patch Management and Software distribution and deployment.
• Active Directory Users management. (Users and OU creation and Deletion, Passwords unlock and Reset etc.)
• Providing L2 Desktop Support on Windows 11, Windows 10 & Mac Operating Systems to Desktops & Laptops (Application Software Installation & Configuration.)
• Resolving Technical queries of various Applications like MS Office, SQL Server, SQL Developer, Oracle, Tableau desktop and reader, PDF Professional, Work share, Java etc. including installation and configuration support.
• Citrix Workspace Virtual Desktop System and applications registration and deployment, VPN Remote Support
• Providing Global Technical Support Level 2 to US, UK and APAC Employees for Desktops, Laptops and VDS Systems via Phone and Chat (Live Engage).
• Using VPN Clients Windows Remote Assistance, MSTSC and Bomgar etc for handling the technical queries remotely of Global Clients.

• Windows Server 2003 and 2008 Administration (Active Directory for Users creation, Managing Users, Home Directory creation in Exchange Server)
• Managed the various NDS Applications like CBLO, NDS OMS, and PDO NDS etc. in IBM Websphere MQ Explorer with Windows Server 2008
• Microsoft Outlook 2003 and 2007 configuring & troubleshooting.
• IBM Lotus Notes 8.0.1 & 8.5 configuring and troubleshooting. (Both Server & Client)
• Mails Migration of PST to NSF. (i.e. Msoutlook to Lotus Notes)
• Provided L2 Support on Windows Xp and 7 Operating Systems to Desktops & Laptops (Application software’s Installation & Configuration).
• Citrix Ica Package and web software’s server and client support.
• Used VPN Clients VNC, Team Viewer, and MSTSC etc for handling the Remote Branches Calls.
• Complete LAN & WAN Support such as solving all types of network related technical Problems of desktops, laptops and Servers.
• Black Berry Enterprise mails Configuring & troubleshooting.
• Preparing & Maintaining IT Department Reports

• Leadership
• Smart Working
• Customer Oriented
• Excellent Communication Skill

• English
• Hindi
• Marathi

• Listening Hindi and Marathi Music
• Traveling to historical Places
• Indoor games

• Passport Number: J9262056
• Date of Birth: 04/12/80
• Gender: Male
• Nationality: Indian
• Marital Status: Married