Saniya Salim Shaikh
Pune
Summary
Motivated and detail-oriented professional with experience in insurance customer service and research & drafting. Skilled in handling client interactions, policy servicing, claims support, and documentation. Recognized for achieving high customer satisfaction and improving service quality through proactive problem-solving and teamwork.
Overview
3
3
years of professional experience
Work History
Research & Drafting Specialist
AM Infoweb
11.2022 - Current
- Handled inbound and outbound customer queries related to insurance policies, claims, renewals, and endorsements.
- Assisted clients in understanding coverage details, exclusions, and policy benefits.
- Processed policy changes, cancellations, and reinstatements in compliance with company and regulatory guidelines.
- Supported claims handling by collecting documents, explaining procedures, and updating customers on status.
- Collaborated with underwriting and sales teams to ensure smooth policy issuance and renewals.
- Drafting a request packet and sending it to facilities to request medical records or other documents for a particular patient.
Education
BBA -
Rajiv Gandhi Institute of Management & Technology
HSC - Maharashtra Board
Abeda Inamdar Girls College
SSC - Maharashtra Board
Gurunanak High School
Skills
- Communication
- Research
- Insurance Knowledge
- Customer Service
- Technical
- Soft Skills
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Research & Drafting Specialist
AM Infoweb
11.2022 - Current
BBA -
Rajiv Gandhi Institute of Management & Technology
HSC - Maharashtra Board
Abeda Inamdar Girls College
SSC - Maharashtra Board
Gurunanak High School