Summary
Overview
Work History
Education
Skills
Timeline
Languages
References

Aliakbar Adenwala

Toronto

Summary

Sales and Service Specialist with a strong record of surpassing sales targets and understanding technical requirements alongside multiple years of experience. Proficient in managing diverse territories, capturing new customers, and leveraging emerging opportunities. Recognized for driving customer satisfaction and revenue growth through effective networking and prospecting. Proven ability to convert leads into loyal customers while maintaining serviced accounts and achieving competitive sales performance.

Overview

10
10
years of professional experience

Work History

Small Business Loyalty - Team Lead

Nordia Inc.
Toronto
11.2023 - 05.2025
  • Cultivated professional relationships with team members to ensure swift issue resolution.
  • Educated staff on organizational mission and goals, enhancing employee performance.
  • Evaluated customer needs and feedback, driving improvements in products and services.
  • Trained and supervised a team of customer service representatives to deliver exceptional service.
  • Coordinated workflow to ensure timely completion of tasks.
  • Managed scheduling to optimize resource allocation within the team.

Telecommunications Sales Representative

Nordia Inc.
Toronto
03.2021 - 11.2023
  • Promoted Bell Telecommunications Residential and Small Business products in competitive markets.
  • Identified sales opportunities, enhancing customer retention rates significantly.
  • Built trust and loyalty through customized solutions for diverse customer needs.
  • Delivered comprehensive solutions for small businesses across Ontario and Quebec.
  • Ranked among top five agents monthly through outstanding performance.
  • Provided exceptional customer service, boosting return rates consistently.
  • Exercised leadership by motivating peers to achieve collective goals.

Retail Loss Prevention Officer - (Part Time)

North American Protection Services
Toronto
12.2019 - 03.2021
  • Ensured total security for boutique stores including PRADA Toronto and Brunello Cucinelli.
  • Documented attempted theft incidents and recovered merchandise for loss prevention reports.
  • Assisted in internal investigations regarding personnel theft or fraud involving suspicious clients.
  • Monitored customer activities to identify potential theft attempts.
  • Led safety and loss prevention training for team members to enhance theft prevention methods.
  • Implemented improvements to operational processes, fostering a culture of accountability.
  • Conducted enforcement and protective duties to safeguard guests and team members.

Administrative Assistant

Mariyah Travels
Surat
05.2018 - 04.2019
  • Scheduled and confirmed appointments to enhance time management efficiency.
  • Ordered office supplies and managed inventory to ensure smooth daily operations.
  • Answered telephone and electronic inquiries, relaying messages promptly as required.
  • Greeted visitors, assessed needs, and directed them to appropriate personnel.
  • Proofread emails and documentation to maintain high-quality standards.

Summer Inter

Rayon Silks Pvt Ltd
Surat
05.2017 - 08.2017
  • Documented research findings and prepared polished reports, emphasizing results and improvement strategies.
  • Drafted internship report summarizing position, responsibilities, learning outcomes, and skills developed.
  • Responded to information requests, documenting messages and identifying issues for further attention.

Inside Sales Specialist - (Part Time)

Sharp BPO
Surat
06.2015 - 05.2017
  • Boosted advertising strategy success by increasing engagement via social media and digital marketing.
  • Executed campaigns including White Paper Syndication, Medicare, and Casting Agency.
  • Generated pre-sales and actual sales leads for companies such as Malwarebytes, Salesforce, and Medicare US.
  • Managed 150 to 200 calls daily to support sales initiatives.
  • Increased sales processes by 25 percent each month through targeted efforts.
  • Coordinated with vendors to ensure timely delivery schedules and enhance customer satisfaction.

Education

PG-Diploma - International Business Management

Centennial College, Scarborough, ON - Canada
12-2020
  • GPA: 3.2/4
  • Learned major aspects of business management like Corporate social responsibilities of firms towards the society and how they could improve them and basic principles of Freight Forwarding.
  • Developed a complete Business Plan for HUMDINNER PVT LTD to expand their business in major cities of USA.

PG-Diploma - Marketing Management

Centennial College, Scarborough ON - Canada
12-2019
  • GPA: 3.5/4
  • Learned various aspects of Marketing Management like Ethics, Project Management, Culture and Brand Management for Canadian and World Market in Detail.

BBA - Marketing

Veer Narmad South Gujarat University, Surat, GJ - India
05-2018
  • CGPA: 7/10
  • Concentrated in Marketing and general management of all business model.

Skills

  • Customer relationship management
  • Employee training
  • Workflow coordination
  • Performance evaluation
  • Team leadership
  • Conflict resolution
  • Communication skills
  • Corporate social responsibility

Timeline

Small Business Loyalty - Team Lead - Nordia Inc.
11.2023 - 05.2025
Telecommunications Sales Representative - Nordia Inc.
03.2021 - 11.2023
Retail Loss Prevention Officer - (Part Time) - North American Protection Services
12.2019 - 03.2021
Administrative Assistant - Mariyah Travels
05.2018 - 04.2019
Summer Inter - Rayon Silks Pvt Ltd
05.2017 - 08.2017
Inside Sales Specialist - (Part Time) - Sharp BPO
06.2015 - 05.2017
Centennial College - PG-Diploma, International Business Management
Centennial College - PG-Diploma, Marketing Management
Veer Narmad South Gujarat University - BBA, Marketing

Languages

Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
French
Beginner (A1)
A1

References

References available upon request.

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Aliakbar Adenwala