Ali Akber Badami
Experienced sales Leader
Hyderabad
Summary
A competent Manager with 17 years of experience in Digital Banking, Life Insurance, General Insurance, Credit Card, Retail Store Sales, Channel Management, Sales, Distribution, Large team handling, SME, Enterprise, Corporate sales, Vendor management, P&L Management, Customer Service, Team member recruiting and Training. Experience in adopting modern project execution methodologies, systems and procedures in compliance with quality standards. Expertise in managing all business development activities, analyzing market trends & establishing healthy & prolonged business relations with clients, thereby ensuring higher market share. Proficiency in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellence. Excellence in analyzing and networking with strong vendors, Cross Channel for efficient results by evaluating performance & monitoring vendor on service, quality & deliverables. Proficiency in managing retail roll-outs - new outlets & company owned showrooms, channel partner engagement which comprised of diverse functions like Customer Life Cycle, Customer Service, Quality Audits, Churn & Retention, Associates Recruitment, Credit & Risk Management, Collections, Fraud Management and Training & Development. Achievement-oriented professional with excellent people management skills and expertise in managing change with ease. Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base.
Overview
16
16
years of professional experience
Work History
ASM - 811 Digital Sales
Kotak Mahindra Bank
12.2019 - 08.2023
- Managing end-to-end process of Company 811 Digital FKYC and compliance
- Managing APT Digital business with the help of 8 Sales Managers and 75+ Associates
- Revenue Generated from 3rd Party product ( KLI, KGI Kotak Security, Credit Card and Various loans)
- Training and motivating team to (Weekly and monthly) targets for FKYC and cross sell
- Ensuring cross functional coordination with internal & external team members viz., Commercial, Vendors, Legal, HR, Finance, Service Delivery & Various other functions
- Directing customer service and customer onboarding experience, NPS
- Generating Revenue from various 3rd party product and ensuring 811 Digital is growing it profit Q on Q.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Generated reports on traffic, conversions and other key metrics related to digital sales activity.
- Coordinated with internal teams to ensure accuracy of product information across all digital channels.
Manager - Retail Stores
Vodafone Idea ltd.
Hyderabad
04.2016 - 12.2019
- Managing end-to-end process of Company Retail Stores and Franchisee Stores right from identification to launch of the store within timelines
- Ensuring cross functional coordination with internal & external team members viz., Commercial, Vendors, Legal, HR, Finance, Service Delivery & Various other functions
- Directing sales, service, customer experience, P & L of stores & overall upkeep
- Administering 4 company stores & 30 Franchisee Stores
- Confirming timely closure of PO's issued to vendors and settling their outstanding within 30 days of bill submission
- Monitoring complete snag list in place with periodic checks for better upkeep of the said stores
- Offering best in class customer experience in the stores with major focus on FTR (First Time Right), FLR (First Level Retention), tagging in system with accuracy for better service on the Q/R/C raised for the customer
- Directing all the line items involved in ensuring P&L of the store.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Minimized staff turnover through appropriate selection, orientation and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Asst. Retail Manager
Vodafone India ltd.
Hyderabad
05.2013 - 04.2016
- Manage Sales and Service of 4 company owner stores with help of 65 Team members
- Manage sales activities and develop positive working relationship respective CSE and FIC and SIC to build business and maximize the sales
- Coordinate with other departments (Marketing, IT, Logistic, CV, Finance and many more) to create and execute business plans and customer service to meet sales goals
- Educate CSE and Floor IN-charge and Store IN-charge about product portfolio and services offered
- Address Infra related issues, sales conflicts and pricing issues in a timely manner
- Develop process improvements to optimize partner management activities
- Ensuring the quality of the Postpaid acquisition is more than 90%
- Driving Dongles' & Handsets' sales, CSAT scores
- Ensuring process adherence at store level through day-to-day on the job training and briefing
- Conducting neighborhood activities for brand visibility and product awareness
- Implementation of Health, Safety and well-being standards.
- Managed inventory levels to maximize sales opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Analyzed sales data to identify trends and develop strategies for increasing profits.
Senior Executive Store In charge
Kotak Mahindra Bank
Hyderabad
02.2011 - 05.2013
- Directed revenue, sales, service operations & P &L of store involved in the business
- Monitored MIS activity-preparing & arranging of reports, presentations, budget & forecast to superiors
- Offered consultation to cross-functional Departmental Heads on matters of Operations Team, Commercial Team for stock / materials, Marketing Team, Distribution Team, IT Team, Network Team, Switch Team, Relationship Team, Service Support Team, HR Team & Finance team for any requirements & support
- Ensured adherence to SLE (Service Level Excellency) for all customer interactions
- Established Health, Safety & Wellbeing of all personnel involved
- Worked towards Expansion Operations in the defined territory
- Performed timely audits & scrutiny of the defined SOPs - designed end-to-end store operational process with all the scenarios : walk-in, escalation, cash management, doc
- Management, emergency situation and so on.
Yum Restaurant ltd (KFC)
Hyderabad
06.2009 - 02.2011
- Inspected kitchen equipment and food supplies to ensure quality and quantity standards were met.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained a safe working environment by adhering to all health regulations related to food handling and preparation.
- Assisted in training new staff on proper techniques and safety procedures when preparing dim sum dishes.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Restaurant Manager
Gulf Terrace hotel
Al Khobar
01.2008 - 03.2009
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
BHM - Hotel, Motel, And Restaurant Management
Regency College of Hotel Management
Hyderabad06-2006
Skills
- Thinker
- Communicator
- Intuitive
- Innovator
- Collaborator
- Team Player
- Project Management
- Operations Management
- Business Development
- Key Account Management
- Customer Servicing
- Retention Management
- Vendor Management
- Team Building & Leadership
Notable Accomplishments
- Bagged the following awards:
- Garv Award - Best Digital Zone" - Kotak Mahindra Bank 20-21
- Super Star" Award - Kotak Mahindra Bank 20-21
- Circle Combat winner in 2015,18,19
- Vodafone Hero awards for benchmarking performance - 2015,16,17
- Received Best Employee Award for KFC in 2010
Personal Information
Date of Birth: 06/05/83
Languages
- English
- Urdu
- Hindi
Training
GarvMahindraMahindraMahindraMahindraDigital Future - Kotak Mahindra BankData Analysis - Kotak Mahindra Bank
Digital marketing people management online course Essari>Vendor Efficiency - Vodafone Essar South Limited
Timeline
ASM - 811 Digital Sales
Kotak Mahindra Bank
12.2019 - 08.2023
Manager - Retail Stores
Vodafone Idea ltd.
04.2016 - 12.2019
Asst. Retail Manager
Vodafone India ltd.
05.2013 - 04.2016
Senior Executive Store In charge
Kotak Mahindra Bank
02.2011 - 05.2013
Yum Restaurant ltd (KFC)
Hyderabad
06.2009 - 02.2011
Restaurant Manager
Gulf Terrace hotel
01.2008 - 03.2009
BHM - Hotel, Motel, And Restaurant Management
Regency College of Hotel Management
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