Ali Akber Mirza Muhammed
Duty Supervisor
Hyderabad
Summary
I'm an aviation enthusiast with 6 years in the industry, I've excelled in optimizing flight
operations, ensuring safety compliance, and enhancing passenger experiences . My
standout qualities include attention to detail, problem-solving prowess, and a relentless
drive to achieve new heights.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Customs Service Supervisor
Air India SATS
Hyderabad
06.2018 - Current
- Dedicated to Etihad Airways.
- Well versed in DCS Altea CM and Sabresonic Check In(SSCI).
- Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
- Ensure that smooth airport check-in is in concurrence with Etihad standards,policies and procedures.
- Assist passengers in regards to entry requirements and visas.
- Monitor all check-in and gate activities ensuring the accurate, service oriented acceptance and boarding of passengers.
- Liaise with OCC, load control, ramp, airlines staff for smooth turn around in both above wing and below wing activities to achieve On Time Performance.
- Ensures that the needed pre and post flight administration is conducted timely recording efficiently all flight activities.
- Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.
- Monitor MHB activities during flight operations.
- Promoting safety protocols in accordance with EY SOPs, resulting in a safe working environment for employees and customers and Flight.
- Led GHA team during ALTEA CM cut-over.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Coordinated resources effectively between multiple tasks, ensuring on time performance is achieved consistently without sacrificing quality standards.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Airport Operations Trainee
GMR Hyderabad International Airport
Hyderabad
10.2017 - 05.2018
- In Terminal operations managed smooth and hassle free flow of passengers incoordination with all Stakeholders.
- In AOCC was familiarise with resource allocation preparing may-fly/did-fly, liaise with ATC live changes of stands, coordinate with all operation departments for any activity at airside/landside.
- In Airside operations was familiarise with monitoring ground and tower frequencies to respond immediately in case of emergency, FOD checks at stands,taxiways and runway, BMA monitoring.
Education
Bachelor Of Business Administration -
Madurai Kamraj University
06.2015 - 06.2018
Skills
Customer Service
Operations Management
Microsoft Office
Radio Etiquette
Staff Training and Development
Policy Enforcement
Technical knowledge
Staff Management
Team Leadership
Scheduling proficiency
Certification
IATA Airport Operations
Timeline
Customs Service Supervisor
Air India SATS
06.2018 - Current
Airport Operations Trainee
GMR Hyderabad International Airport
10.2017 - 05.2018
Bachelor Of Business Administration -
Madurai Kamraj University
06.2015 - 06.2018