Alice Alphons
Alappuzha
Summary
A Seasoned professional with 8 years of experience in Banking, Sales & Accounting. A Consistent performer with a proven track record of increasing revenues and streamlining workflow. Possess excellent interpersonal communication, team building & customer relationship management skills with extensive experience with the ability to work in multi cultural environment.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
DBS INDIA PVT LTD
Alappuzha
09.2024 - Current
- Managed daily branch operations to ensure smooth workflow and customer service.
- Build CASA, TD with cross -Sell of Third party products to generate revenue for the bank.
- Supervise staff to improve team performance.
- Monitored compliance with banking regulations and internal procedures consistently.
- Comply adherence to quality standards in branch activities.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
PB Authorizer
HDFC BANK LTD
Alappuzha
02.2023 - 09.2024
- Monitoring and supervision of all the operational activities of branch on daily basis
- Ensure satisfactory audit rating for the branch
- Ensure error free operations at branch
- Maintain lobby and lead management
- Ensuring branch profitability on all parameters with superior customer service and cross sell of products
- Resolving complaints within TAT
- Monitoring welcome desk for overcrowding
- Disseminating product information to the customer and staff
Teller
UJJIVAN SMALL FINANCE BANK LTD
07.2021 - 01.2023
- Prudent handling of cash and accounting
- Execution of cash related transactions and operations for the branch as per internal and external banking guidelines.
- ATM Loading and Reconciliation
- Loan disbursement of Micro Banking customers
- CTS clearing and Fund transfers
- Cross sell of Banking products and Third party Products
Customer Service Executive
INDUSIND BANK LTD
Alappuzha
10.2017 - 07.2021
- Processed daily client transactions, Service requests, Fund transfers, CTS clearing.
- Accurately maintained records and ensured all documentation and paperwork was in place and within compliance.
- Assisted clients with various questions and concerns related to their accounts and bank products.
- Helped customers open and close checking accounts, credit cards, savings accounts.
- Cross sell of third party products among clients.
- Managing relationship with the 'Managed Account' holders with a view to enhance CASA, manage retention, and add more family members to this group of managed accounts as well as increasing the product holding of these customers.
Education
Bachelor of Commerce -
M G University
01.2015
Higher Secondary -
Aravukad Higher Secondary School
Alappuzha, Kerala01.2012
SSLC -
St.Joseph's High School
Alappuzha, Kerala01.2010
Skills
- Leadership Management
- Communication and Collaboration
- Client Relationship Building
- Account Management
- Revenue Generation
- Sales Negotiations
- Business Development
- Strategic Planning
Academic And Professional Qualifications
- Bachelor of Commerce, M G University, 2015, 80
- Higher Secondary, Aravukad Higher Secondary School, Kerala State Board, 2012, 87
- SSLC, St. Joseph's High School, Kerala State Board, 2010, 75
Skills And Profile Strength
- Proficient with Microsoft Office-Word, Excel, PowerPoint, Outlook, Data entry skills and Very good knowledge on banking software's like Finacle, CRM, BR Net etc.
- Knowledge of proper cash handling procedures, Ledger balancing, Balance allocation, Cash drawer maintenance, Petty cash management, ATM Loading and Reconciliation, Cheque Clearing, management of various Registers and Numeracy Skills.
- Good Communication skill and Ability to manage customers under any situation.
- Learning Nature, Team Leading, Dedication to work, Punctual, Initiative, Ability to work with team, Ability to adopt quickly.
Hobbies and Interests
- Travelling
- Photography
- Music
- Reading
References
- Devanand R Shenoy - Branch Head -DBS BANK Alappuzha Branch Mob No : 9746722778
- Michael Mathai - Branch Head - HDFC BANK Pallipuram Branch Mob No : 9447356870
Certifications And Achievements
- Certified AMFI and IRDA
- Won awards and recognitions for delivery of Third Party Products among clients.
- Reward for LI, HI Contest - JFM 20.
- Won award for achieving Self-Lakpathi in HI in JFM 2019.
- Consistent performance in delivering FCNR from NRI clients.
Personal Information
- Father's Name: Mr. J Alphons
- Date of Birth: 07/10/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Latest Update
05/07/2025
Timeline
Branch Operations Manager
DBS INDIA PVT LTD
09.2024 - Current
PB Authorizer
HDFC BANK LTD
02.2023 - 09.2024
Teller
UJJIVAN SMALL FINANCE BANK LTD
07.2021 - 01.2023
Customer Service Executive
INDUSIND BANK LTD
10.2017 - 07.2021
Bachelor of Commerce -
M G University
Higher Secondary -
Aravukad Higher Secondary School
SSLC -
St.Joseph's High School