Yuneka Brownlee
Brownsburg
Summary
Resourceful Eligibility Specialist known for high productivity and efficient task completion. Possess specialized skills in policy interpretation, needs assessment, and case management software proficiency. Excel in communication, empathy, and problem-solving, ensuring successful navigation through complex eligibility criteria and enhancing client satisfaction.
Overview
17
17
years of professional experience
Work History
Eligibility Specialist
State of Indiana
Indianapolis
08.2014 - 02.2026
- Verified client documentation for accuracy and regulatory compliance to ensure eligibility determinations.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Evaluated applications for eligibility in state assistance programs.
- Conducted interviews to gather information for eligibility determinations.
- Assisted clients in understanding program requirements and benefits.
- Partnered with team members to address and resolve eligibility issues, enhancing overall case processing.
- Maintained detailed records of client interactions and case progress.
- Conducted training and offered support to new staff on eligibility processes to promote understanding and consistency.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Eligibility Specialist
Xerox
Indianapolis
05.2010 - 08.2014
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Evaluated applications for eligibility in state assistance programs.
- Ensured client documentation met accuracy and compliance standards for eligibility assessments.
- Conducted client interviews to collect essential information for accurate eligibility determinations.
- Assisted clients in understanding program requirements and benefits.
- Maintained comprehensive records of client interactions and case progress to support effective eligibility evaluations.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Correctional Officer
Hendricks County
Danville
01.2009 - 05.2010
- Monitored inmate behavior to enhance safety and security throughout facility.
- Conducted thorough inspections of cells and common areas to detect contraband.
- Facilitated orderly inmate movement to ensure timely participation in activities and appointments.
- Enforced facility rules and regulations consistently among inmates.
- Responded promptly to emergencies, coordinating with team members for effective resolution.
- Prepared detailed reports on incidents and daily activities for management review.
Education
High School Diploma -
Lasalle Highschool
South Bend, IN06.1992
Skills
- Eligibility assessment
- Interviewing
- Policy interpretation
- Data entry
- Microsoft office
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Critical thinking
- Team collaboration
- Effective communication
- Self motivation
Timeline
Eligibility Specialist
State of Indiana
08.2014 - 02.2026
Eligibility Specialist
Xerox
05.2010 - 08.2014
Correctional Officer
Hendricks County
01.2009 - 05.2010
High School Diploma -
Lasalle Highschool