Alicia Chapman
Chalmers
Summary
Dynamic General Manager with a proven track record at Sportsman Inn, excelling in operations management and team leadership. Enhanced productivity through strategic planning and effective communication. Skilled in P&L management and customer relations, driving significant improvements in service quality and team performance. Committed to fostering collaboration and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
General Manager
Sportsman Inn
05.2023 - Current
- Developed operational strategies to enhance team productivity and efficiency.
- Assisted in managing daily business activities to ensure seamless operations.
- Collaborated with department heads to streamline communication and project alignment.
- Supported budgeting processes by analyzing financial reports and forecasting expenses.
- Maintained accurate records of inventory and supplies for effective resource management.
- Facilitated team meetings to encourage collaboration and address operational challenges.
- I also am the event manager, as well as a server, and bartender.
Marketing Manager
Texas Roadhouse
03.2022 - 06.2023
- Developed and executed digital marketing strategies to enhance brand visibility and engagement.
- Analyzed market trends and consumer behavior to inform campaign adjustments and optimize outreach efforts.
- Managed social media platforms, creating content that increased audience interaction and follower growth.
- Collaborated with cross-functional teams to ensure alignment on branding initiatives and messaging consistency.
Assistant General Manager
Buffalo Wild Wings
01.2022 - 03.2023
- Streamlined daily operations by coordinating staff schedules and optimizing workflow efficiency.
- Implemented training programs for new hires, enhancing team performance and service quality.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed marketing strategies to increase local awareness and drive restaurant traffic.
City Carrier Assistant
United States Postal Service, USPS
01.2018 - 05.2020
- Delivered mail efficiently while adhering to established routes and schedules.
- Assisted in sorting and organizing mail for timely distribution across designated areas.
- Maintained accurate records of deliveries and collected customer signatures as required.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated delivery vehicles while ensuring compliance with safety regulations and protocols.
Education
Associate of Arts - Songwriting & Music Business
Glendale Community College
Glendale, CA05-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Administrative skills
- P&L management
- Schedule management
- Labor cost controls
Timeline
General Manager
Sportsman Inn
05.2023 - Current
Marketing Manager
Texas Roadhouse
03.2022 - 06.2023
Assistant General Manager
Buffalo Wild Wings
01.2022 - 03.2023
City Carrier Assistant
United States Postal Service, USPS
01.2018 - 05.2020
Associate of Arts - Songwriting & Music Business
Glendale Community College
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