Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Clark

Indianapolis

Summary

Dynamic sales and customer service professional with proven success at Greenlight Collectibles. Skilled in office administration and team collaboration, I excel in building customer relationships and resolving issues effectively. Proficient in Microsoft applications, I streamline operations and enhance productivity, driving long-term business growth and customer satisfaction. A strong commitment to making daily operations as efficient and effective as possible, while assisting upper management or administrative teams in employment processes and providing adequate staff training.

Overview

6
6
years of professional experience

Work History

Sales Representative

Greenlight Collectibles
04.2025 - Current
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and the community to promote long-term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Administrative Office Coordinator

Greenlight Collectibles
01.2025 - Current
  • Prepared detailed documents and reports in adherence to administrative processes.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to the appropriate department.
  • Organized spaces, materials, and catering support for internal and client-focused meetings.

Customer Service Representative

Greenlight
11.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Created and maintained a detailed inventory database to develop promotional sales.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.

Supervisor of Kitchen Services

NexDine
10.2023 - 11.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Shift Leader

Marquette Manor Senior Living
02.2021 - 09.2023
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Trained new hires in food handling, customer satisfaction, and safety protocols to boost knowledge and performance.
  • Ensure company policy standards for safety, uniform guidelines, and productivity.

Server

Marquette Senior Living
09.2019 - 02.2021
  • Presents ordered choices efficiently and promptly.
  • Prepares room for dining by setting tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Responds to additional patron requirements by inquiring about needs and observing the dining process
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card and signature slips to patrons.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
  • Responds to additional patron requirements by inquiring about needs and observing the dining process.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

North Central High School
Indianapolis, IN
06-2021

Techincal Certificate - Business Administration And Management

Ivy Tech Community College of Indiana
Indianapolis, IN
01-2026

Skills

  • Office administration
  • Team collaboration
  • Vendor management
  • Event planning
  • Verbal and written communication
  • Project management experience
  • Data entry
  • Time management
  • Proficient in Microsoft
  • Inbound phone call handling
  • Customer database systems management

Timeline

Sales Representative

Greenlight Collectibles
04.2025 - Current

Administrative Office Coordinator

Greenlight Collectibles
01.2025 - Current

Customer Service Representative

Greenlight
11.2024 - Current

Supervisor of Kitchen Services

NexDine
10.2023 - 11.2024

Shift Leader

Marquette Manor Senior Living
02.2021 - 09.2023

Server

Marquette Senior Living
09.2019 - 02.2021

High School Diploma -

North Central High School

Techincal Certificate - Business Administration And Management

Ivy Tech Community College of Indiana
Alicia Clark