Alicia Clark
Indianapolis
Summary
Dynamic sales and customer service professional with proven success at Greenlight Collectibles. Skilled in office administration and team collaboration, I excel in building customer relationships and resolving issues effectively. Proficient in Microsoft applications, I streamline operations and enhance productivity, driving long-term business growth and customer satisfaction. A strong commitment to making daily operations as efficient and effective as possible, while assisting upper management or administrative teams in employment processes and providing adequate staff training.
Overview
6
6
years of professional experience
Work History
Sales Representative
Greenlight Collectibles
04.2025 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and the community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Administrative Office Coordinator
Greenlight Collectibles
01.2025 - Current
- Prepared detailed documents and reports in adherence to administrative processes.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to the appropriate department.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
Customer Service Representative
Greenlight
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Created and maintained a detailed inventory database to develop promotional sales.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
Supervisor of Kitchen Services
NexDine
10.2023 - 11.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Shift Leader
Marquette Manor Senior Living
02.2021 - 09.2023
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained new hires in food handling, customer satisfaction, and safety protocols to boost knowledge and performance.
- Ensure company policy standards for safety, uniform guidelines, and productivity.
Server
Marquette Senior Living
09.2019 - 02.2021
- Presents ordered choices efficiently and promptly.
- Prepares room for dining by setting tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Responds to additional patron requirements by inquiring about needs and observing the dining process
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card and signature slips to patrons.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Responds to additional patron requirements by inquiring about needs and observing the dining process.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
North Central High School
Indianapolis, IN06-2021
Techincal Certificate - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN01-2026
Skills
- Office administration
- Team collaboration
- Vendor management
- Event planning
- Verbal and written communication
- Project management experience
- Data entry
- Time management
- Proficient in Microsoft
- Inbound phone call handling
- Customer database systems management
Timeline
Sales Representative
Greenlight Collectibles
04.2025 - Current
Administrative Office Coordinator
Greenlight Collectibles
01.2025 - Current
Customer Service Representative
Greenlight
11.2024 - Current
Supervisor of Kitchen Services
NexDine
10.2023 - 11.2024
Shift Leader
Marquette Manor Senior Living
02.2021 - 09.2023
Server
Marquette Senior Living
09.2019 - 02.2021
High School Diploma -
North Central High School
Techincal Certificate - Business Administration And Management
Ivy Tech Community College of Indiana
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