Alicia Cochran
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
IU Health
10.2022 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Supervisor in Training
Geodis
11.2021 - 10.2022
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Collaborated with other departments to achieve company-wide goals and objectives efficiently.
- Managed multiple projects simultaneously, delivering results within deadlines while maintaining high quality standards.
- Partnered with management to coach, discipline and manage employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations Supervisor
Kohl's EFC5
04.2021 - 11.2021
- Followed business plans to ensure that building goals were being met
- Trained, coached, and mentored staff to ensure that they were meeting performance and utilization goals
- Kept track of key performance indicators on a daily and weekly basis to stay on track
- Reviewed performance data, quality reports and activity reports, to monitor and measure productivity, goal progress, and activity levels
- Motivated and trained employees to increase team productivity
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Outbound Associate
Kohl's EFC5
09.2020 - 04.2021
- Reviewed order data on a daily basis to ensure customer orders were being sent out within a timely manner
- Solved any issues that prevented an order from being shipped out properly
Loss Prevention Associate
Kohl's EFC5
03.2020 - 09.2020
- Maintained building compliance with physical security schematics to protect assets and employees
- Built and maintained effective relationships with peers and upper management
- Ensured trailers in the yard were updated correctly and managed yard activity
- Identified potential shoplifters and alerted direct supervisor
- Noted and followed up on any unusual behavior
Quality Assurance Associate
Kohl's EFC5
08.2017 - 03.2020
- Identified receiving and packaging errors
- Provided evidence of shipping errors in order to charge vendors for failure to comply to company standards
- Assisted associates in properly receiving and distributing merchandise throughout the building
- Researched and communicated with management on any item or systemic errors
Department Manager
Walmart Supercenter
06.2014 - 08.2017
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Trained and gave direction to floor associates
- Adhered to all safety procedures and company standards and policies
- Planned and carried out any modular resets that needed to be made within the department
Customer Service Supervisor
Walmart Supercenter
02.2014 - 06.2014
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
- Supervised the customer service department including cashiers, clerks, etc
- Responded to customer requests with friendly, knowledgeable service and support
- Assessed and authenticated customer exchanges, voids and returns
Education
Associate of Science - Respiratory Therapy
Ivy Tech Community College of Indiana
Indianapolis, IN05-2025
Some college (No degree) - Veterinary Technology
Harrison College
Zionsville, INSome college (No degree) - Exercise Science
IUPUI
Indianapolis, INHigh School Diploma - undefined
Franklin Central High School
Indianapolis, IN01.2010
Skills
- High-energy attitude
- Inventory control procedures
- Effective team player
- Resolution-oriented
- Strong communication skills
- Time management
- Critical thinking
- Dependable and reliable
Accomplishments
- Associate of the month
- Decreased department shrinkage by almost half within the first year of taking over. Steady decreases in the years following.
- Awarded trip to Arkansas (Walmart Corporate Headquarters) by regional manager.
Timeline
Administrative Assistant
IU Health
10.2022 - Current
Supervisor in Training
Geodis
11.2021 - 10.2022
Operations Supervisor
Kohl's EFC5
04.2021 - 11.2021
Outbound Associate
Kohl's EFC5
09.2020 - 04.2021
Loss Prevention Associate
Kohl's EFC5
03.2020 - 09.2020
Quality Assurance Associate
Kohl's EFC5
08.2017 - 03.2020
Department Manager
Walmart Supercenter
06.2014 - 08.2017
Customer Service Supervisor
Walmart Supercenter
02.2014 - 06.2014
Some college (No degree) - Veterinary Technology
Harrison College
Some college (No degree) - Exercise Science
IUPUI
High School Diploma - undefined
Franklin Central High School
Associate of Science - Respiratory Therapy
Ivy Tech Community College of Indiana
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