Alicia Contreras
Fort Wayne,IN
Summary
Results-oriented professional specializing in regulatory compliance and process improvement. Successfully developed training programs that bolstered team performance and efficiency, while fostering a collaborative work environment to meet and exceed project deadlines.
Overview
21
21
years of professional experience
Work History
Team Lead
BMV
Fort Wayne, IN
09.2022 - Current
- Led team operations, ensuring adherence to regulatory compliance and safety standards.
- Developed training programs to enhance team performance and efficiency.
- Implemented process improvements resulting in streamlined workflows and reduced errors.
- Coordinated daily activities, effectively prioritizing tasks to meet project deadlines.
- Mentored junior staff, fostering professional growth and skill development.
- Analyzed operational data to identify trends and inform strategic decisions.
- Facilitated team meetings, promoting open communication and collaboration among members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Quality Auditor
Creative Liquid Coatings
Kendallville, IN
01.2020 - 07.2022
- Conducted thorough inspections of liquid coatings for quality assurance and compliance with industry standards.
- Developed and implemented quality control processes to improve product consistency and reliability.
- Collaborated with production teams to identify areas for process enhancement and waste reduction.
- Trained staff on quality audit procedures, ensuring adherence to best practices and safety protocols.
- Analyzed non-conformance reports to identify root causes and recommend corrective actions.
- Prepared detailed documentation of audit findings, facilitating continuous improvement initiatives.
- Monitored equipment calibration schedules to maintain accuracy in testing methods and results.
- Led cross-functional meetings to discuss quality metrics and drive strategic decision-making for quality improvements.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Audited activities of workers on production lines and shipping and receiving.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Educated and oriented employees to improve compliance with quality control protocols.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
Team Lead
Creative Liquid Coatings
Kendallville, IN
10.2017 - 01.2020
- Oversaw inventory management, ensuring optimal stock levels and resource allocation.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Data Conversion Operator
Internal Revenue Service, IRS
Fresno, CA
01.2007 - 08.2017
- Processed large volumes of data for accuracy and compliance with federal regulations.
- Utilized advanced data entry software to ensure timely conversion and storage of taxpayer information.
- Collaborated with cross-functional teams to streamline data management processes and improve efficiency.
- Ensured timely completion of projects with strict adherence to deadlines.
- Enhanced data conversion accuracy by meticulously verifying input and output data.
- Maintained detailed documentation of all completed tasks for future reference and auditing purposes.
Data Entry Clerk
United States Postal Service, USPS
Selma, CA
03.2005 - 08.2007
- Processed incoming mail and packages efficiently, ensuring timely delivery to respective departments.
- Maintained accurate data entry for shipping and receiving logs using USPS software systems.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Education
No Degree - General Education
Reedley Community College
Reedley, CANo Degree - General Education
Fresno City Community College
FresnoHigh School Diploma -
MARC High
Caruthers06-1991
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
- Process improvement
- Complaint resolution
- Operations management
- Production monitoring
- Employee evaluation
- Product management
- Regulatory compliance
Languages
Spanish
Professional Working
Timeline
Team Lead
BMV
09.2022 - Current
Quality Auditor
Creative Liquid Coatings
01.2020 - 07.2022
Team Lead
Creative Liquid Coatings
10.2017 - 01.2020
Data Conversion Operator
Internal Revenue Service, IRS
01.2007 - 08.2017
Data Entry Clerk
United States Postal Service, USPS
03.2005 - 08.2007
No Degree - General Education
Reedley Community College
No Degree - General Education
Fresno City Community College
High School Diploma -
MARC High