Alicia Henderson
Richmond
Summary
Dedicated medical assistant and phlebotomist with expertise in blood collection techniques and specimen preparation. Known for strong communication and teamwork, contributing to efficient patient care and high standards of service delivery. Ready to support healthcare teams in achieving optimal patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Godfathers Pizza
Richmond
10.2025 - Current
- Monitored customer service requests related to communications initiatives.
- Maintained high standards of customer service.
- Provided excellent customer service in a timely manner.
Medical Assisant/Laboratory Phlebotomist
Dr. Agarwal MD PC
Richmond
07.2024 - 04.2026
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow effectively.
- Administered medications and performed basic clinical tasks.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Salad Prep
Red Front
Richmond
06.2025 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Phlebotomist
New Castle Correctional Facility
New Castle
08.2022 - 03.2023
- Collected blood samples from inmates following strict safety protocols.
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Educated inmates on the blood collection process and addressed concerns.
- Collaborated with healthcare staff to coordinate patient care effectively.
- Ensured compliance with facility regulations and infection control standards.
Education
Associate of Science - Healthcare Specialist
Ivy Tech Community College of Indiana
Richmond, IN06-2020
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana
Richmond, IN06-2019
Skills
- Customer service and retention
- Superior customer service
- Pharmacy customer service
- Customer service background
- Office customer service
- Vital signs and examinations
- Pulmonary function tests (pfts)
- Specimen preparation
- Multi-sample collection
- Blood collection techniques
Certification
- Phlebotomist
- Medical Assistant
Timeline
Customer Service
Godfathers Pizza
10.2025 - Current
Salad Prep
Red Front
06.2025 - 09.2025
Medical Assisant/Laboratory Phlebotomist
Dr. Agarwal MD PC
07.2024 - 04.2026
Phlebotomist
New Castle Correctional Facility
08.2022 - 03.2023
Associate of Science - Healthcare Specialist
Ivy Tech Community College of Indiana
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana