Alicia Huffman
Delphi
Summary
With a proven track record at Family Express Corp., I excel in customer service excellence and safety compliance, showcasing my strong work ethic and empathy. My experience spans various roles, significantly enhancing customer satisfaction.
I'm also adept at medical assisting and medical terminology and patient scheduling, contributing to efficient and compassionate service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
Family Express Corp.
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Ran lotto, money orders, and all lotto tickets.
- Sold and stocked several nicotine products.
- Store and cooler stocking, pulling old product and replacing with new.
- Closed several shifts which included cleaning and stocking the beverage bay and java station including coffee beans, lids, cups, Cleaned all drains, trays, and sink. Sweeping and mopping, cleaning bathrooms.
- Deep cleaning of the store done though the month.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Janitorial Team Lead
City Janitorial
12.2023 - 04.2024
- Mentored junior staff members, improving their skills and increasing overall team performance.
- Enhanced team efficiency by implementing streamlined cleaning procedures.
- Developed strong relationships with clients, addressing concerns promptly and ensuring customer satisfaction.
- Cleaned Burlington elementary and high schools.
- Cleaned classrooms, bathrooms, and hallways.
Janitor
Heartland Automotive
06.2021 - 08.2023
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Adhered to health regulations, helping to maintaining facility standards.
- Swept and mopped hallways to ensure neat appearance and prevent accidents.
- Coordinated with team members to complete cleaning tasks on schedule.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept cafeteria neat and orderly twice a shift.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Janitor
Macallan SIA
01.2020 - 06.2021
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Adhered to health regulations, helping to maintaining facility standards.
- Coordinated with team members to complete cleaning tasks on schedule.
- Operated industrial cleaning equipment to maintain high cleaning standards.
- Maintained SIAs onsight buildings: Child development center, Dr Office, Recreation center, and two training centers.
- Inspected cleaning supplies for safety compliance before use.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Packing Handler
Catipillar
09.2018 - 12.2019
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Constructed moter parts in a proper order for machinist to put together large moters.
- Increased order processing speed by maintaining an organized and clean work area.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
- Reduced product damage rates through careful handling and proper packaging materials usage.
- Reduced shipping errors by meticulously verifying order details before sealing packages for delivery.
- Assisted in inventory management, helping maintain accurate stock levels for efficient order fulfillment.
Hotel Front Desk Clerk
Marriott Courtyard
09.2015 - 09.2016
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Medical Assistant
Lafayette Ent
08.2013 - 08.2016
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Operated Cat Scan machines to capture detailed sinus activity records and assisted in interpreting results for patient assessments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Riggs Community Center Pediatrics
Riggs
01.2012 - 09.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Administered vaccinations as needed, contributing to the overall wellness of the pediatric population served.
- Assisted physicians in accurately diagnosing and treating pediatric patients with various illnesses and injuries.
- Enhanced patient comfort by providing compassionate care and support during pediatric exams and procedures.
- Collaborated with healthcare professionals to coordinate care for pediatric patients, resulting in seamless treatment plans.
- Improved patient satisfaction by addressing concerns promptly, providing information on treatments, and ensuring a welcoming environment.
- Reduced wait times by efficiently preparing examination rooms, sterilizing instruments, and setting up necessary equipment for procedures.
- Expedited insurance claims processing by verifying coverage details thoroughly, minimizing billing discrepancies.
- Educated parents on proper home care techniques for their children''s specific conditions, promoting faster recovery times.
Medical Assistant OBGYN
GYN of the Palm Beaches
03.2011 - 10.2011
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in surgical exams doing biopsies.
Medical Assistant Urology
Dr. Elliot Klorifein
09.2010 - 03.2011
- Operated Cat scan machines to capture detailed bladder activity records and assisted in interpreting results for patient assessments.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Preformed Plebottomy on every patient for PSA levels.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Associate of Science - Medical Assistant And Phlebottomy
MedVance Institute
Palm Springs, FL09-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Billing and coding
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- First Aid Certification
- CPR certification
Timeline
Janitorial Team Lead
City Janitorial
12.2023 - 04.2024
Cashier
Family Express Corp.
04.2023 - Current
Janitor
Heartland Automotive
06.2021 - 08.2023
Janitor
Macallan SIA
01.2020 - 06.2021
Packing Handler
Catipillar
09.2018 - 12.2019
Hotel Front Desk Clerk
Marriott Courtyard
09.2015 - 09.2016
Medical Assistant
Lafayette Ent
08.2013 - 08.2016
Riggs Community Center Pediatrics
Riggs
01.2012 - 09.2013
Medical Assistant OBGYN
GYN of the Palm Beaches
03.2011 - 10.2011
Medical Assistant Urology
Dr. Elliot Klorifein
09.2010 - 03.2011
Associate of Science - Medical Assistant And Phlebottomy
MedVance Institute
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