- English (fluent)
Alicia N Downey
Franklin
Summary
Targeted entry-level opportunity to exhibit dependability and timeliness, fostering teamwork to support overall business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Applebee's Grill + Bar
Franklin, IN
04.2026 - Current
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservations and waitlists to optimize seating efficiency.
- Communicated special requests and dietary restrictions to kitchen staff.
- Trained new host staff on customer service standards and operational procedures.
- Coordinated with servers to maintain smooth dining room flow during peak hours.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
curbside
Meijer
10.2025 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
hostess
Horseshoe Indianapolis
02.2025 - 04.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations using OpenTable, optimizing dining flow.
- Coordinated with kitchen and waitstaff to enhance service efficiency.
- Trained new host staff on customer service protocols and systems.
cashier
Circle K
Franklin, In
04.2023 - 03.2024
cashier/baker
Bad Bakers
Santa Ana
12.2022 - 02.2023
prep cook
Terrace by mixmix
12.2022 - 02.2023
prep cook and line cook
Metro Ale house
Pomona, CA
10.2021 - 08.2022
Food Runner, busser, prep cook, dishwasher & cashier at Top of the Notch restaurant
Mt. Baldy Ski Lifts Inc.
Mt. Baldy, CA
02.2016 - 01.2020
Warehouse Packer at Petco
Kelly Services
Mira Loma, CA
10.2015 - 01.2016
Warehouse Worker
Runaway Products
Claremont, CA
03.2015 - 07.2015
Clinical Externship
CVS Pharmacy
Rancho Cucamonga, CA
03.2015 - 07.2015
Seasonal Sales Associate
Kohl’s
LaVerne, CA
11.2010 - 01.2011
- Greet and offer assistance to customers as needed. Assist in the execution of merchandising and operational functions to Company Standards within sales floor areas as assigned.
prep cook
The Cheesecake Factory
Rancho Cucamonga, CA
08.2022 - Current
“Helping Out Pets Everyday” (H.O.P.E.)
06.2006 - 08.2021
- A nonprofit 501c3 organization dedicated to assisting shelter animals and other strays in the community
Homemaker
03.2024 - 01.2025
Education
Pharmacy Technician Diploma / State Licensed - undefined
Everest College
Ontario, CA03-2012
High School Diploma - undefined
Western Christian High School
Covina, CA06-2009
Skills
- Achieved high levels of customer satisfaction through proactive communication and support Delivered consistent results through a strong work ethic and dedication to tasks Leveraged MS Word and MS Excel for efficient documentation and analysis Typed at a speed of 35-40 wpm, facilitating timely completion of assignments Maintained food handler certification to uphold safety standards in food service Secured CPR and First Aid certifications to enhance workplace safety protocols Thrived in fast-paced environments, demonstrating resilience and adaptability Fostered effective communication as an energetic team member Adapted strategies to meet evolving challenges Contributed to team success as a motivated collaborator Ensured HIPAA compliance to safeguard sensitive information Enhanced correspondence efficiency through organized management Provided professional phone support, contributing to positive customer experiences
Certification
- American Red Cross – Standard First Aid Trained
- American Red Cross – CPR/AED: Adult, Child, and Infant
- Food handlers card Expires: Oct 30th 2025
LANGUAGES
- Sign language (moderate)
Timeline
Restaurant Hostess
Applebee's Grill + Bar
04.2026 - Current
curbside
Meijer
10.2025 - 01.2026
hostess
Horseshoe Indianapolis
02.2025 - 04.2025
Homemaker
03.2024 - 01.2025
cashier
Circle K
04.2023 - 03.2024
cashier/baker
Bad Bakers
12.2022 - 02.2023
prep cook
Terrace by mixmix
12.2022 - 02.2023
prep cook
The Cheesecake Factory
08.2022 - Current
prep cook and line cook
Metro Ale house
10.2021 - 08.2022
Food Runner, busser, prep cook, dishwasher & cashier at Top of the Notch restaurant
Mt. Baldy Ski Lifts Inc.
02.2016 - 01.2020
Warehouse Packer at Petco
Kelly Services
10.2015 - 01.2016
Warehouse Worker
Runaway Products
03.2015 - 07.2015
Clinical Externship
CVS Pharmacy
03.2015 - 07.2015
Seasonal Sales Associate
Kohl’s
11.2010 - 01.2011
“Helping Out Pets Everyday” (H.O.P.E.)
06.2006 - 08.2021
Pharmacy Technician Diploma / State Licensed - undefined
Everest College
High School Diploma - undefined
Western Christian High School