Alicia Villarruel
Portage
Summary
Detail-oriented Administrative and Case Management Professional with a Master of Science in Human Resource Management. Specializes in compliance documentation and stakeholder communication. Manages confidential information, resolves complex issues, and ensures accuracy in fast-paced, regulated environments.
Overview
26
26
years of professional experience
Work History
Family Case Manager
Indiana Department of Child Services
Gary
08.2021 - Current
- Manage high-volume caseloads while maintaining detailed and confidential documentation in compliance with state policies and regulations.
- Coordinate communication between families, supervisors, schools, legal professionals, healthcare providers, and community partners.
- Guide individuals through structured processes by explaining policies, procedures, expectations, and available resources.
- Maintain accurate electronic records and case documentation using internal management systems and Salesforce.
- Schedule meetings, coordinate services, and ensure timely completion of required documentation and follow-up tasks.
- Support conflict resolution and de-escalation in sensitive situations while maintaining professionalism and confidentiality.
- Prepare reports, summaries, and documentation to support organizational decision-making and compliance requirements.
- Adapt quickly to changing priorities and urgent situations in a fast-paced environment.
Military Service
United States Air Force Reserves
01.2000 - 01.2020
- Supervised and mentored personnel while ensuring compliance with military administrative procedures and standards.
- Maintained confidential personnel and medical records in compliance with federal regulations.
- Supported leadership with personnel tracking, documentation, and administrative coordination.
- Trained and guided personnel on procedures, documentation standards, and organizational expectations.
- Ensured accuracy and completeness of records and reports in a structured, fast-paced environment.
Legal Administrative Assistant
Unterberg & Associates
Merrillville
07.2012 - 07.2016
- Maintained confidential legal files, ensuring accuracy of client documentation and compliance with legal standards.
- Coordinated scheduling and communication, providing administrative support to attorneys and clients to facilitate efficient case management.
- Assisted with document preparation, filing, and office organization in a compliance-focused environment.
- Managed sensitive information securely, adhering to regulatory requirements to protect client confidentiality.
Education
Master of Human Resource Management -
Indiana Wesleyan University
05-2026
Bachelor of General Studies - Sociology
Indiana University Northwest
05-2020
Associate of Applied Science - Health Services Management
Community College of The Air Force
08-2017
Skills
- Case management systems (Magik)
- Records management
- Service coordination
- Compliance and confidentiality
- Policy interpretation
- Interviewing techniques
- Training and development
- Stakeholder collaboration
- Office and Salesforce skills
- Organizational and time management
- Administrative coordination
- Conflict resolution
- Employee communication
- Bilingual: English and Spanish
- Communication skills
Military Service
United States Air Force Reserves, 3/6/00-3/9/2020. Supervised and mentored personnel while ensuring compliance with military administrative procedures and standards. Maintained confidential personnel and medical records in compliance with federal regulations. Supported leadership with personnel tracking, documentation, and administrative coordination. Trained and guided personnel on procedures, documentation standards, and organizational expectations and ensured accuracy and completeness of records and reports in a structured, fast-paced environment.
Languages
Spanish
Professional
Timeline
Family Case Manager
Indiana Department of Child Services
08.2021 - Current
Legal Administrative Assistant
Unterberg & Associates
07.2012 - 07.2016
Military Service
United States Air Force Reserves
01.2000 - 01.2020
Master of Human Resource Management -
Indiana Wesleyan University
Bachelor of General Studies - Sociology
Indiana University Northwest
Associate of Applied Science - Health Services Management
Community College of The Air Force