ALICIA VOSS
Westfield,IN
Summary
As a Senior Talent Acquisition Partner, I have ten years of experience in developing and implementing innovative and effective recruitment strategies to attract highly qualified and diverse individuals for various healthcare roles. I have a Master's degree in Healthcare Administration and a Diversity and Inclusion Certification, which enable me to understand the needs and challenges of the healthcare industry and promote a culture of inclusion and belonging. I collaborate with strategic business partners and hiring leaders to develop successful partnerships and align the recruitment process with the organizational goals and values. I am skilled in talent management, candidate engagement, interviewing, recruiting, sourcing, and creative problem solving. I enjoy connecting people to new opportunities and helping them to develop their careers and putting the pieces together to solve client needs. My mission is to support Tufts Medicine's vision of advancing health and transforming care.
Professional recruiter with strong focus on team collaboration and achieving results. Skilled in talent acquisition, candidate assessment, and strategic workforce planning. Known for reliability and adaptability in dynamic environments. Strong interpersonal and communication skills, with proven track record of building relationships and driving successful hiring initiatives.
Overview
18
18
years of professional experience
Work History
Senior Lead Recruiter
Cielo Talent - RPO
11.2021 - Current
- Develop, cultivate, and manage relationships with hiring leaders and client stakeholders to ensure partnership success; attend and facilitate client meetings
- Provide accurate and regular reporting of recruiting activities, prepare and present data to client
- Incorporate metrics to define success/failure and share with key stakeholders
- Identify and recommend recruitment marketing and sourcing strategies to drive talent to market
- Source, engage and assess candidates providing a qualified pipeline of candidates to hiring leaders based upon SLAs and deliverables
- Consult with hiring leaders and HRBP on external talent markets, trends, and the recruiting landscape
- Community outreach and relationship-building with the local unemployment office, community centers, Chamber of Commerce, local schools and universities, and diversity organizations
- Leverage online recruiting resources to identify and recruit top talent and participate in the development of ongoing creative and cost-effective sourcing strategies
- Utilize proprietary software for establishing candidate searches, executing mobile and email campaigning to talent communities
- Train and mentor newer recruiters in successful strategies for interviewing and qualifying candidates.
- Maintain and assist with various administrative responsibilities and other projects as necessary.
Lead Recruiter
Wellpath
01.2021 - 10.2021
- Collaborate with Regional Directors and hiring managers to provide service excellence and expertise
- Develop and implement recruitment marketing and sourcing plans to drive talent to market
- Assist in establishing best practice recruitment efforts and adjust recruitment strategy as needed
- Community outreach and relationship building with local colleges, Chamber of Commerce, unemployment office and community centers
- Coordinate and attend recruiting events such as job fairs and company recruitment presentations
- Source qualified candidates to meet client requirements by implementing extensive searching, networking, and screening techniques
- Provide accurate and regular reporting of recruiting activities, prepare and present data to leadership
- Maintain positions in iCIMS ATS within territory to ensure information is accurate and proper staffing needs are met for each site
- Attend Regional Conference Calls to further relationship building and understand critical needs in nursing at the sites
- Track and analyze success of recruitment efforts, recruiting costs, time to hire
- Provide market analysis to Regional Director
Recruiter
Cielo Talent - RPO
12.2016 - 01.2021
- Talent Acquisition, Multiple Clients
- Develop, cultivate, and manage relationships with hiring leaders and client stakeholders to ensure partnership success; attend and facilitate client meetings
- Provide accurate and regular reporting of recruiting activities, prepare and present data to client
- Incorporate metrics to define success/failure and share with key stakeholders
- Partner with hiring leaders to determine offer details using local and regional market data along with compensation guidelines to support recommendations
- Source and engage qualified candidates to meet client requirements by implementing extensive searching, networking, and screening techniques
- Community outreach and relationship-building with the local unemployment office, community centers, Chamber of Commerce, local schools and universities and events
- Attend job fairs and virtual hiring events to build relationships with potential candidates
- Utilize proprietary software for establishing candidate searches, executing mobile and email campaigning to talent communities
- Maintain and assist with various administrative responsibilities and other projects as necessary
Human Resources, Office Manager
Essex Nursing & Rehabilitation
02.2015 - 12.2016
- Office Administration
- Assisted in managing daily operations of a long-term healthcare facility; prepared correspondence, reports, forms, etc. Maintained resident census data
- Maintained employee and payroll data via HRIS by collecting, calculating, and entering data
- Maintained accounts payable/accounts receivable, resident accounts and ledgers
- Collected outstanding balances
- Verified benefits and ensured completion of admissions forms, contracts, and discharge of residents
- Filed for Medicaid benefits for residents
- Benefits Coordination
- Review enrollment forms for accuracy and coordinate enrollment with third-party administrators
- Ensures compliance with COBRA guidelines by preparing letters and other paperwork as directed
- Coordinates, submits, and maintains records of Worker's Compensation claims
- Coordinated health, life and disability insurance enrollments and communicated with service providers concerning routine administration of programs
- Human Resources
- Maintains personnel files in compliance with applicable legal requirements
- Keeps employee records up to date by processing employee status changes in a timely fashion
- Maintains a listing of approved facility positions along with assigned salary grade levels
- Processes personnel action forms and ensures proper approvals; prepares paperwork required to place employees on payroll and establishes personnel files
- Assists in the hiring process by coordinating job postings on the website, reviewing resumes, and performing telephone interviews and reference checks
- Maintains the employee handbook with updated policies, SOPs and other pertinent information, as needed
Medical Billing and Collections Specialist
Surgical Care Affiliates Inc.
12.2012 - 02.2015
- Processed medical claims using advanced billing software to ensure timely reimbursements.
- Analyzed patient accounts to identify discrepancies and resolve billing issues efficiently.
- Collaborated with insurance providers to verify coverage and expedite claim approvals.
- Trained new team members on billing procedures and software utilization for improved accuracy.
- Implemented process improvements that reduced claim rejections by enhancing documentation practices.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Managed customer inquiries through phone, email, and chat, ensuring timely resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Billing and Collections Specialist
Option Care
04.2007 - 11.2012
- Reviewed and processed medical claims to ensure compliance with policies and regulations.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance reimbursement accuracy.
- Analyzed payment trends to identify areas for process improvement and optimize revenue cycle management.
- Conducted audits of submitted claims, ensuring accuracy and adherence to payer guidelines before final submission.
- Resolved complex issues related to claim submissions, working closely with insurance representatives to achieve prompt resolutions.
- Assisted patients in understanding their benefits, coverage limitations, and out-of-pocket expenses, improving patient satisfaction levels.
- Provided exceptional customer service during phone inquiries from both patients and insurance companies, resolving issues swiftly.
- Reduced claim denials by diligently reviewing medical records and verifying insurance information.
- Improved patient satisfaction by efficiently processing insurance claims and addressing concerns.
Education
MBA - Healthcare Management
West Texas A&M University
West, TX08.2017
B.S. - Business Management
Indiana University
12.2001
Skills
- Business Process Improvement
- Client Relationship Management
- Communication
- Complex Problem Solving
- Cultural Diversity
- Full Cycle Recruiting
- Human Resource Management Systems
- Industry-Specific HR Regulations
- Leadership
- Management Consulting
- Project Management
- Recruitment Marketing
- Reporting & Analysis
- Salary Negotiation
- Strategic Sourcing
- Full cycle recruiting
- Candidate sourcing
- Passive candidate engagement
- Accounts receivable
- Appeals handling
- Insurance verification
- Denial management
- Revenue cycle management
- Problem-solving
- Time management
- Professional communication
- Customer relations
Timeline
Senior Lead Recruiter
Cielo Talent - RPO
11.2021 - Current
Lead Recruiter
Wellpath
01.2021 - 10.2021
Recruiter
Cielo Talent - RPO
12.2016 - 01.2021
Human Resources, Office Manager
Essex Nursing & Rehabilitation
02.2015 - 12.2016
Medical Billing and Collections Specialist
Surgical Care Affiliates Inc.
12.2012 - 02.2015
Medical Billing and Collections Specialist
Option Care
04.2007 - 11.2012
MBA - Healthcare Management
West Texas A&M University
B.S. - Business Management
Indiana University
Similar Profiles
Casey TouchetteCasey Touchette
Sr. Client Services Manager at Cielo Talent, RPOSr. Client Services Manager at Cielo Talent, RPO
Tori WoodsTori Woods
Human Resources Recruiting Consultant at Cielo Talent, RPO - Johnson Controls' AccountHuman Resources Recruiting Consultant at Cielo Talent, RPO - Johnson Controls' Account
Adanna HudsonAdanna Hudson
Recruitment Consultant at Cielo Talent RPO - RemoteRecruitment Consultant at Cielo Talent RPO - Remote
Maddy MetzgerMaddy Metzger
Cohort Volunteer at Big Orange PantryCohort Volunteer at Big Orange Pantry
Aaron HallAaron Hall
Director of Operations/General Manager at Residential Warranty Services, Inc.Director of Operations/General Manager at Residential Warranty Services, Inc.