Kevin Pierson
Mooresville
Summary
Dynamic and results-driven professional with extensive experience at FedEx, excelling in customer engagement and delivery logistics. Proven track record in optimizing routes and enhancing operational efficiency. Skilled in safety compliance and training, consistently fostering positive relationships and achieving high customer satisfaction. Committed to process improvements that elevate service quality.
Overview
37
37
years of professional experience
Work History
Courier
FedEx
06.2010 - Current
- Engaged with customers to address inquiries, fostering positive relationships and brand loyalty.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Delivered time-sensitive packages to diverse locations, ensuring prompt service and customer satisfaction.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Maintained accurate records of deliveries, optimizing route efficiency through careful planning.
- Collaborated with warehouse staff to coordinate timely dispatch of shipments.
- Trained new couriers on operational procedures and best practices for efficient deliveries.
- Implemented process improvements to enhance delivery speed and accuracy across routes.
Ops Lead
FedEx
03.2003 - 06.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Training other employees
- Handled all the scheduling for the facility
- Operated the sort for all the trucks under a timely manner
Courier
FedEx
10.2000 - 03.2003
- Delivered time-sensitive packages to diverse locations, ensuring prompt service and customer satisfaction.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Maintained accurate records of deliveries, optimizing route efficiency through careful planning.
- Collaborated with warehouse staff to coordinate timely dispatch of shipments.
- Trained new couriers on operational procedures and best practices for efficient deliveries.
- Implemented process improvements to enhance delivery speed and accuracy across routes.
- Engaged with customers to address inquiries, fostering positive relationships and brand loyalty.
Fueler
FedEx
01.1991 - 10.2000
- Operated fuel dispensing systems to ensure accurate refueling of vehicles and equipment.
- Conducted routine maintenance checks on fuel pumps to maintain operational efficiency.
- Monitored fuel inventory levels, coordinating timely reorders to prevent shortages.
- Implemented safety protocols during fueling operations to minimize hazards and risks.
Loading Operator
FedEx
01.1990 - 12.1990
- Operated material handling equipment to ensure efficient package sorting and distribution
- Monitored shipment processes to maintain quality control and adherence to safety standards
- Collaborated with team members to streamline workflow and enhance operational efficiency
- Conducted regular inspections of equipment to prevent delays and ensure optimal performance
- Making sure the plane was properly loaded with materials
Checker/Package Sorter
FedEx
09.1988 - 12.1989
- Inspected packages for accuracy and quality, ensuring compliance with FedEx standards.
- Collaborated with team members to streamline package sorting processes, enhancing operational flow.
- Trained new staff on safety protocols and efficient handling of packages in fast-paced environment.
Education
High School Diploma -
Monrovia High School
Monrovia, INSkills
- Customer engagement
- Time management
- Delivery logistics
- Route optimization
- Safety compliance
- Operational procedures
- Records maintenance
Timeline
Courier
FedEx
06.2010 - Current
Ops Lead
FedEx
03.2003 - 06.2010
Courier
FedEx
10.2000 - 03.2003
Fueler
FedEx
01.1991 - 10.2000
Loading Operator
FedEx
01.1990 - 12.1990
Checker/Package Sorter
FedEx
09.1988 - 12.1989
High School Diploma -
Monrovia High School