Summary
Overview
Work History
Education
Skills
Remote Work Readiness
Timeline
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Alida Wilson

Charlestown

Summary

Results-driven Accounts Receivable & Payable Specialist with U.S. Xpress, recognized for processing 1300+ invoices monthly with 98% accuracy. Proven expertise in ERP systems and reconciliation, enhancing cash flow and supplier satisfaction. Strong leadership in customer service, fostering team performance and achieving high CSAT in dynamic environments.

Overview

13
13
years of professional experience

Work History

Accounts Receivable & Payable Specialist

U.S. Xpress
Chattanooga
05.2020 - 06.2025
  • Company Overview: Remote-friendly environment.|High-volume processing.
  • Accounts Payable.
  • Processed over 500 invoices per month with 98% accuracy using SAP, Oracle, and AS400.
  • Conducted detailed three-way matching (PO, invoice, receiving), cutting overpayments.
  • Managed vendor accounts and resolved payment issues, increasing supplier satisfaction.
  • Accounts Receivable
  • Generated and posted over 300 invoices monthly, improving DSO and collection cycles.
  • Reconciled A/R accounts and reduced 60+ day aging by 30%.
  • Delivered A/R reports to leadership for better credit and cash flow decisions.
  • Used Excel (VLOOKUP, SUMIFS, IFERROR) for multi-source reconciliation.

Customer Service Representative - Team Lead

OrthoBanc
Hixson
08.2012 - 05.2020
  • Promoted to Team Lead January 2014
  • Supervised and coached CSR agents to meet KPIs, and SLAs.
  • Created reports tracking First Contact Resolution, Average Handle Time.
  • Collaborated with marketing, sales, and IT to streamline communications.
  • Handled escalated issues professionally and efficiently.
  • Provided multi-channel support using Salesforce, Zendesk, and Oracle.
  • Recognized twice as Employee of the Month for service excellence.
  • Maintained performance in high-volume, dynamic environments.
  • Collaborated with management to improve service policies and streamline processes.
  • Monitored team performance metrics to identify training needs and areas for improvement.

Education

Bachelor of Science - Accounting

Southern New Hampshire University
Remote
05.2028

Skills

  • Remote collaboration
  • Asynchronous communication
  • Digital workflow
  • ERP systems (SAP, Oracle, AS400)
  • Excel (VLOOKUP, SUMIFS, PivotTables)
  • Invoice processing
  • 3-way matching
  • Purchase orders (POs)
  • Reconciliation
  • Customer satisfaction (CSAT)
  • First contact resolution (FCR)
  • Call center metrics
  • CRM systems (Salesforce, Zendesk)
  • Escalation management
  • Ticketing systems
  • High call volume
  • Multi-channel support (phone, email, chat)

Remote Work Readiness

  • Experienced in fully and hybrid remote roles in accounting and customer service.
  • Self-motivated, tech-savvy, and comfortable with asynchronous collaboration.
  • Proven ability to manage tasks independently while supporting team objectives.

Timeline

Accounts Receivable & Payable Specialist

U.S. Xpress
05.2020 - 06.2025

Customer Service Representative - Team Lead

OrthoBanc
08.2012 - 05.2020

Bachelor of Science - Accounting

Southern New Hampshire University

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Alida Wilson