ALIFA ROOHI

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
• Leveraged meeting minutes to measure progress and accountability.

•Follow Standard Operating Procedures (SOP's) to perform manual audits and resolve exceptions.
Identify patterns emerging in the audits and contribute to process/program improvements.
•Provide timely response to stakeholders on related tasks as per SOP and SLA.
Systematically escalate problems to the relevant owners/ teams according to pre-determined process.
•Maintain records of day to day work by updating trackers or workflow tools.
•Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks.
•Understand performance metrics for driving business goals.
•Work in a collaborative environment and contribute to the growth of the respective team/program.

• Develop a global perspective and understand the nuances of various geographies that Amazon operates, Resolving the ad hoc tickets raised other support teams.
• Being customer centric with quick resolution of issues.

Skills: Geocoding Quality Auditing. Quality Management Quality Control Quality System Continuous Improvement. Quality of Service (QoS) Communication. Teamwork

• Prepared detailed documents and reports in adherence administrative processes.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Monitored and directed incoming mail and prepared outgoing mail.
• Created presentations and other materials to support organizational activities.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Coordinated and scheduled meetings and appointments to keep organization running smoothly.