Alifiya Khan
Gwalior
Summary
Results-driven and detail-oriented business analyst with almost 4 years of experience in facilitating business process improvements and driving strategic decision-making. Demonstrated expertise in analyzing complex business problems, eliciting requirements, and translating them into practical solutions. Proficient in conducting thorough research via google analytics, identifying key trends, and providing actionable insights to enhance operational efficiency and drive business growth. Skilled in stakeholder management, leading cross-functional teams, and facilitating effective communication to ensure project success. Adept at utilizing industry-standard tools and methodologies to deliver high-quality deliverables within tight deadlines. Committed to delivering value-driven solutions that align with organizational goals and drive sustainable success
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Bexcode Services
Ahmedabad
06.2022 - Current
- Wrote detailed User Stories with acceptance criteria
- Did Wireframing on Balsamiq, keeping in mind best UI/UX practices and did user persona research for the same.
- Made UML diagrams (mainly class and use case diagrams)
- Figma (worked closely with the UI/UX Designer)
- Research (project technical aspect as well as user persona for marketing)
- Wrote app and portal case studies
- Documented BRD'S and SRS
- Maintained Azure devops with detailed description, user story and acceptance criteria and managed teams keeping in mind the agile methodology Added bi-weekly sprints with detailed ticket information.
- Managed kickoff meetings, demo calls and standup calls and wrote Meeting Minutes for the same
- Managed Project and developers (task allotment, timelines)
- Sprint planning (Agile)
- Performed manual/user acceptance testing and wrote test cases for the same and resolved tickets in Azure devops after validating.
- Did occasional manual/user acceptance testing and wrote test cases for the same
- Mailchimp (added email templates with variables)
- Managed projects and served as primary POC between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Provided technical support for existing reports, dashboards or other tools.
Project Coordinator
Aey Key Tanks & Vessels Pvt. Ltd.
Gwalior
03.2021 - 06.2022
- Requirement Gathering and estimations
- I used to evaluate project scope and define milestones and deadlines.
- Made company's profile and pitch deck
- Made UML diagrams, drafted BRD'S and business plan
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Assessed, monitored and reported on everyday's work progress
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assisted project manager in drafting schedules and related documentation.
- Produced status reports for customers and senior management.
Business Analyst
Delivery Solutions
Mumbai
11.2020 - 03.2021
- Making notes of morning and evening sync calls
- Updating JIRA user stories and epics
- Managing Asana cards
- Making Confluence docs
- Making Business decks and updating them monthly and making customer's success reports
- Working on Powtoon videos (introducing new tools and tech using them)
- Refining the user manual and reframing API documentation
- Making videos to explain the whole app to the customers
- Managing client demo calls and internal team demo calls
- Helped with onboarding new team members and making product explanation videos for the same.
- Added sprint tasks according to agile methodology
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Did occasional manual/user acceptance testing and wrote test cases for the same
Business Analyst
Tacto Infomedia Pvt. Ltd
Mumbai
01.2020 - 11.2020
- Requirement Gathering - Market Research
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Cost Estimation
- Drafted Business Proposal
- Making BRDS, FRDs & SRS
- Performed manual/user acceptance testing and wrote test cases for the same
- Wireframing (Balsamiq and Figma)
- Made UML diagrams of varied sorts
- Made pitch deck (powerpoint)
- Writing user stories
- Following up via calls and mails
- Handling Google Analytics and making weekly presentations
- Tracking Hubspot
- Making confluence docs and updating user stories and epics on JIRA
- For 2 months was a part of sales and pitching team as well
- Wrote blogs for official website and Linkedin
- Organized and prioritized work to complete tasks in a timely, efficient manner.
Business Analyst
InterGlobe Aviation Ltd
Gurgaon
04.2019 - 07.2019
- I worked under a Business Analyst here under the project title UCG (Unified Communication Gateway) and the following were my daily tasks: -
- Writing user manual
- Made 4 wireframes for the app
- Accompany them to the meeting and write meeting notes
- Google docs and excel sheet preparation
- Researching about RFID chip and chatbots
- Made a final presentation
- Delivered timely support by tracking issues and communicating resolutions to end users.
Education
MBA - Marketing Management (PGDBM)
NMIMS Global
Mumbai02.2023
Btech (Computer Science)
Amity University Madhya Pradesh
08.2020
Media Management
Amity University Madhya Pradesh
08.2019
High School Diploma -
Bhartiyam Vidya Niketan
04.2016
High School Diploma -
Little Angels High School
01.2014
Skills
- Leadership
- Effective Time Management
- Microsoft Excel
- Communication
- Customer Success
- Microsoft Office
- JIRA
- Mailchimp
- Azure DevOps
- Business Analysis
- Google Analytics
- Wireframing
- Confluence
- Content Writing
- Hubspot
- Figma
- Project management
- Product development
- Business requirements matrices
- Critical thinking
- Product Management
- Technical Writing
- Requirements Gathering
- Manual/User Acceptance Testing
Certification
Google Analytics (Beginners + Advance)
Seminar Attended 1 day workshop on Ethical Hacking
- Conducted on TECHNOCRUISE organized by IIT Kanpur
Social Surfing 3.0 Workshop
- Completed social surfing 3.0 workshop on Online Safety, Counter Speech, Cyber Ettiquette & Social Media for Social Change
Accomplishments
- Reading
- Surfing Internet
- Blogging
- Painting
- Dancing
Languages
English, Hindi
First Language
Arabic
Elementary
A2
French
Beginner
A1
Urdu
Intermediate
B1
Timeline
Business Analyst
Bexcode Services
06.2022 - Current
Project Coordinator
Aey Key Tanks & Vessels Pvt. Ltd.
03.2021 - 06.2022
Business Analyst
Delivery Solutions
11.2020 - 03.2021
Business Analyst
Tacto Infomedia Pvt. Ltd
01.2020 - 11.2020
Business Analyst
InterGlobe Aviation Ltd
04.2019 - 07.2019
MBA - Marketing Management (PGDBM)
NMIMS Global
Btech (Computer Science)
Amity University Madhya Pradesh
Media Management
Amity University Madhya Pradesh
High School Diploma -
Bhartiyam Vidya Niketan
High School Diploma -
Little Angels High School
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