ALIM BISWAS

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• Demonstrated extensive hospitality experience to effectively manage front- and back-of-house operations.
• Collaborated effectively with front-of-house teams to deliver efficient hospitality services for customer satisfaction.
• Demonstrated a consistent passion for hospitality through [Task].
• Appropriately addressed all urgent hospitality issues, resolving within tight deadlines and without assistance.
• Recruited and trained high-performing service teams, delivering first-class hospitality across conferences and events.
• Helped set up and deliver hospitality events, including corporate and VIP events.
• Managed daily operations of food and beverage service to ensure high standards.
• Developed and implemented training programs for staff on customer service skills.
• Oversaw inventory management and ordered supplies to maintain optimal stock levels.

• Cultivated a positive, professional work environment to enhance staff and customer satisfaction.
• Consistently met management objectives by achieving deadlines and performance targets.

• Organised logistics of catering food, equipment and personnel.
• Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills.

• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.

• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Coordinated smooth onboarding for new staff with related training and documentation.
• Achieved management objectives, consistently hitting deadlines and performance targets.

• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Performed a restaurant walk-through to gauge timeliness and excellent service quality.