Alima Thamanna Valiyakath
Computer Science Engineer
Ernankulam
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
4
4
year of professional experience
Work History
Customer Service Associate
Amazon
Mangalore
06.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Managed over 30+ customers per day.
Web Designer
Zephyr Technology
Mangalore
08.2019 - 01.2020
- Translated customer requirements into technical site concepts for bidding and initial planning purposes.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Tracked and reported problems with site designs, providing remedial suggestions for resolution.
Education
Bachelors in Computer Science Engineering - Computer Engineering
Bearys Institute of Technology
Mangalore, India 08.2015 - 05.2019
PG Diploma - Data Science And Machine Learning
Cranes Varsity
Bangalore, India 06.2023 - Current
Skills
Data analysis
Timeline
PG Diploma - Data Science And Machine Learning
Cranes Varsity
06.2023 - Current
Customer Service Associate
Amazon
06.2020 - 12.2020
Web Designer
Zephyr Technology
08.2019 - 01.2020
Bachelors in Computer Science Engineering - Computer Engineering
Bearys Institute of Technology
08.2015 - 05.2019
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