Summary
Overview
Work History
Education
Skills
Applications Used
Accomplishments
Disclaimer
Timeline
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Ali Mohammed Fallah

Ali Mohammed Fallah

FinOps Analyst
Hyderabad

Summary

A pragmatic, meticulous, and determined problem solver seeking ,a role in the domain of Cloud Computing to leverage my adept knowledge of technical, analytical and problem-solving skills, to aid the company accomplish its goals in line with its vision, mission, and corporate values.

Overview

6
6
years of professional experience
1
1
Language

Work History

FinOps Analyst

Brio Technologies
3 2023 - Current
  • Customer Query Resolution: Addressing customer inquiries regarding high invoices or cloud resource usage, providing detailed explanations and solutions to ensure transparency and satisfaction
  • Analyze Accounts: Analyzing customer accounts to identify delinquent accounts and prioritize collection efforts
  • Payment Facilitation: Assisting customers with the payment process by preparing necessary reports and documents, ensuring smooth and timely transactions
  • Collaborative Query Resolution: Coordinating with cloud engineers and sales representatives to resolve customer billing queries efficiently
  • Cost Analysis and Optimisation: Analysing cloud usage and expenditure to identify cost-saving opportunities
  • Implementing strategies to optimise cloud spending while ensuring performance and reliability
  • Budget Management: Developing and managing budgets for cloud resources
  • Monitoring spending against budgetary constraints and providing recommendations for adjustments as needed
  • Financial Reporting: Generating regular excel reports on cloud spending and cost trends
  • Presenting findings to management and providing insights for decision-making
  • Training and Education: Providing training and education to internal teams on cloud cost management best practices, tools, and techniques.

HR-Assistant

Amazon Development Centre (India)
08.2020 - 08.2022
  • Handled queries of Amazon employees from United States in regards to Payroll discrepancies, workers compensation and benefit plans etc on phone call and email medium
  • Worked one-one with employees while maintaining successful partnerships with HR business partners, Benefits, Payroll, Talent Management and Operations partners
  • Filling, drafting and faxing different kinds of Employee Verification Forms and letters catering to employee needs
  • Resolving HR issues with case management system to document and track every call with high level of accuracy
  • Moreover, encourage self-service tools available for all employees
  • Assisting in various Benefits programs including new hire sign-on bonus, referral bonus, Vaccine bonus and "The Offer"
  • Adhered to all federal and state guidelines and managed payroll and benefits for over1000+employees
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Answered and directed [20] outbound and inbound phone calls per day
  • Handled calls and tickets to address customer inquiries and concerns
  • Take ownership for query resolution and individual metrics.

Customer Service Associate

Amazon Development Centre (India)
09.2018 - 01.2020
  • Maintaining a positive, empathetic and professional attitude toward customers and team members at all times
  • Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied
  • Managing a team of customer service representatives on a seasonal SME (Subject matter expert) role
  • Guide and audit other professionals on the project/program to ensure the content is accurate
  • Carrying out and attaining the mission and the goals of the business unit managed
  • Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance
  • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

Education

B.Com. (Computers) - Management, Corporate & Financial Accounts, Statistics, Taxation, Economics, Auditing

St. Paul's Degree College

Intermediate - Accounts, Commerce, Economics, Mathematics

St. Joseph's Junior & Degree College (Board Of Intermediate)

Matriculation - Math, Science, Social Studies, Economics

The Noble School (ICSE)

Skills

Ability to work and coordinate well in a team

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Applications Used

  • PeopleSoft
  • Salesforce CRM
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform
  • ADP US Payroll Tool
  • Time & Attendance System
  • Kronos
  • Trouble Ticketing Service Request Workflow Web Application.
  • SIM ticketing Tool
  • On Base Hyland Unity Client

Accomplishments

  • Best SME (Subject matter expert) Award in Customer Service (2019).
  • Supported Amazon Holiday peak season for 4 times (2018-2022)
  • Maroon belt in Karate (Lion's Budokon Karate Club)
  • College Chess Champion 2016 and runner up 2017.

Disclaimer

I hereby declare that the above-mentioned information is true, complete and correct to the best of my knowledge and belief.

Timeline

HR-Assistant

Amazon Development Centre (India)
08.2020 - 08.2022

Customer Service Associate

Amazon Development Centre (India)
09.2018 - 01.2020

FinOps Analyst

Brio Technologies
3 2023 - Current

B.Com. (Computers) - Management, Corporate & Financial Accounts, Statistics, Taxation, Economics, Auditing

St. Paul's Degree College

Intermediate - Accounts, Commerce, Economics, Mathematics

St. Joseph's Junior & Degree College (Board Of Intermediate)

Matriculation - Math, Science, Social Studies, Economics

The Noble School (ICSE)

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Ali Mohammed FallahFinOps Analyst