Ali Mohammed Fallah
FinOps Analyst
Hyderabad
Summary
A pragmatic, meticulous, and determined problem solver seeking ,a role in the domain of Cloud Computing to leverage my adept knowledge of technical, analytical and problem-solving skills, to aid the company accomplish its goals in line with its vision, mission, and corporate values.
Overview
6
6
years of professional experience
1
1
Language
Work History
FinOps Analyst
Brio Technologies
3 2023 - Current
- Customer Query Resolution: Addressing customer inquiries regarding high invoices or cloud resource usage, providing detailed explanations and solutions to ensure transparency and satisfaction
- Analyze Accounts: Analyzing customer accounts to identify delinquent accounts and prioritize collection efforts
- Payment Facilitation: Assisting customers with the payment process by preparing necessary reports and documents, ensuring smooth and timely transactions
- Collaborative Query Resolution: Coordinating with cloud engineers and sales representatives to resolve customer billing queries efficiently
- Cost Analysis and Optimisation: Analysing cloud usage and expenditure to identify cost-saving opportunities
- Implementing strategies to optimise cloud spending while ensuring performance and reliability
- Budget Management: Developing and managing budgets for cloud resources
- Monitoring spending against budgetary constraints and providing recommendations for adjustments as needed
- Financial Reporting: Generating regular excel reports on cloud spending and cost trends
- Presenting findings to management and providing insights for decision-making
- Training and Education: Providing training and education to internal teams on cloud cost management best practices, tools, and techniques.
HR-Assistant
Amazon Development Centre (India)
08.2020 - 08.2022
- Handled queries of Amazon employees from United States in regards to Payroll discrepancies, workers compensation and benefit plans etc on phone call and email medium
- Worked one-one with employees while maintaining successful partnerships with HR business partners, Benefits, Payroll, Talent Management and Operations partners
- Filling, drafting and faxing different kinds of Employee Verification Forms and letters catering to employee needs
- Resolving HR issues with case management system to document and track every call with high level of accuracy
- Moreover, encourage self-service tools available for all employees
- Assisting in various Benefits programs including new hire sign-on bonus, referral bonus, Vaccine bonus and "The Offer"
- Adhered to all federal and state guidelines and managed payroll and benefits for over1000+employees
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Answered and directed [20] outbound and inbound phone calls per day
- Handled calls and tickets to address customer inquiries and concerns
- Take ownership for query resolution and individual metrics.
Customer Service Associate
Amazon Development Centre (India)
09.2018 - 01.2020
- Maintaining a positive, empathetic and professional attitude toward customers and team members at all times
- Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied
- Managing a team of customer service representatives on a seasonal SME (Subject matter expert) role
- Guide and audit other professionals on the project/program to ensure the content is accurate
- Carrying out and attaining the mission and the goals of the business unit managed
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance
- Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
Education
B.Com. (Computers) - Management, Corporate & Financial Accounts, Statistics, Taxation, Economics, Auditing
St. Paul's Degree College
Intermediate - Accounts, Commerce, Economics, Mathematics
St. Joseph's Junior & Degree College (Board Of Intermediate)
Matriculation - Math, Science, Social Studies, Economics
The Noble School (ICSE)
Skills
Ability to work and coordinate well in a team
Strong Decision making and Problem-solving skills
Strong ability to multi-task, prioritize and execute
Strong attention to detail and good interpersonal skills
Agility to change in fast-paced dynamic environment
Time Management
Documentation And Reporting
Applications Used
- PeopleSoft
- Salesforce CRM
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform
- ADP US Payroll Tool
- Time & Attendance System
- Kronos
- Trouble Ticketing Service Request Workflow Web Application.
- SIM ticketing Tool
- On Base Hyland Unity Client
Accomplishments
- Best SME (Subject matter expert) Award in Customer Service (2019).
- Supported Amazon Holiday peak season for 4 times (2018-2022)
- Maroon belt in Karate (Lion's Budokon Karate Club)
- College Chess Champion 2016 and runner up 2017.
Disclaimer
I hereby declare that the above-mentioned information is true, complete and correct to the best of my knowledge and belief.
Timeline
HR-Assistant
Amazon Development Centre (India)
08.2020 - 08.2022
Customer Service Associate
Amazon Development Centre (India)
09.2018 - 01.2020
FinOps Analyst
Brio Technologies
3 2023 - Current
B.Com. (Computers) - Management, Corporate & Financial Accounts, Statistics, Taxation, Economics, Auditing
St. Paul's Degree College
Intermediate - Accounts, Commerce, Economics, Mathematics
St. Joseph's Junior & Degree College (Board Of Intermediate)
Matriculation - Math, Science, Social Studies, Economics
The Noble School (ICSE)